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The following is a list of frequently asked questions (FAQs). You may search for specific words or phrases, or shorten the list by selecting a specific category. To view the answer, just click on the question. To view all questions and answers for a particular category, click on the Expand/Contract link below the category.
Bed and Breakfast Permits
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The new legislation adopted by the County Council on December 19, 2008 and signed into law by Mayor Tavares defines a “bed and breakfast home” as a use in which overnight accommodations are provided to guests for compensation for periods of less than 180 days, in no more than two detached single-family dwelling units, one of which is occupied by the owner-proprietor. Ordinance 3611 |
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B&Bs are now a permitted use in residential, business, hotel, rural and agricultural zones. There is a cap on the number of permits that may be approved. Two dwellings per parcel may be rented short-term. The property owner has to live full-time in one of the two dwellings. The Planning Department is authorized to process most B&B applications. |
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Yes. The additional requirements are intended to preserve agricultural lands. State laws require a Special Use Permit be approved prior to operating a B&B on land that has a State agricultural land-use designation. Additionally, for County agricultural zoned lands, the new County ordinance requires an annual farm income of $35,000 for the previous two years; or, if the parcel is five acres or less, that a farm plan has been fully implemented; or, that the parcel is on the National or State Register of Historic Places. |
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If your application meets the new definition of a B&B, you may choose to change your application to a B&B application. The decision to change application type is entirely up to the applicant. Planning Department staff are available to help explain the new ordinance so that individuals may make an informed decision. |
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With the new law, permits are limited by specified caps in each of the following community plan areas: Hana: 48 Kihei-Makena: 100 Makawao-Pukulani-Kula: 40 Paia-Haiku: 88 Wailuku-Kahului: 36 West Maui: 88 Note: Molokai and Lanai have no caps established. Each application must be reviewed by that respective island’s planning commission. |
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The application form may be downloaded from the County website: www.mauicounty.gov (click on “Departments” and select “Planning Department”). You may also obtain an application from the Planning Department at 250 S. High Street in Wailuku, phone 270-7735; or at the Planning Department’s Current Planning Division at One Main Plaza (2200 Main Street), Suite 619 in Wailuku, phone 270-8205. B&B Application Packet |
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Yes. The new law requires that a project sign be posted at the front of the property along the main access road five days prior to the submittal of an application for a permit to operate a B&B. The sign provides public notice that an application is being submitted for the intent of operating a B&B on that property. The application packet contains information regarding the notification sign. B&B Sign Notification Information |
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It may take several months before an application is completely processed. Applicants are advised to make sure the application is completely filled out and that all requested information and fees are included. A checklist is provided as part of the application packet to help an applicant prepare information and documents that will be required. B&B Application Checklist |
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Applications submitted to the Planning Department are processed in the order they are submitted. Conditional permit applications that have been submitted prior to the new law becoming effective, meet the new definition of a B&B, and are already being processed, may be prioritized. |
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Yes. Generally B&B permit applications for the island of Maui will be reviewed by the Planning Department. In instances where the B&B is on agricultural land, if 30 percent of the neighbors objected, or if another B&B is located within 500 feet, the Maui Planning Commission will review the application. Permit applications for B&Bs on the islands of Molokai and Lanai will go to that respective island’s Planning Commission for review. It is no longer necessary to receive approval by the County Council. |
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Yes. Neighbors and agencies will be provided an opportunity to comment on a submitted application. The applicant will be afforded time to address these comments. This is an important step that could affect how long it takes for an application to undergo processing |
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No. Only after an application is officially approved, will a permit be issued and assigned a number under the established cap amounts that limit the total number of permits in districts. The link to the list of permits can found on the left side of the Current Planning Division’s webpage, under the Planning Department. |
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If the cap amount in a district is reached, the Planning Department will utilize a wait list. Many visitor industry experts do not expect the cap amounts to be reached very quickly, if at all in the near future – however, this is not guaranteed. |
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No. A permit is necessary prior to operating a B&B. The B&B law requires the Planning Department to review each application for compliance with all criteria, including community plans. |
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The County of Maui is required to enforce our community’s existing laws. Any B&B that is operating without a permit is subject to enforcement by the Planning Department. |
Board and Commissions
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Complete the Board and Commission application and send the completed forms to: Office of the Mayor 200 South High St Wailuku, HI 96793 Fax (808)270-7870 For further information call (808)270-7855 Lanai call 1-800-272-0125 Molokai, call 1-800-272-0117. Board and Commission Application |
Civil Defense
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Civil Defense sirens are tested each month at 11:45 a.m. on the first working day of each month. If you hear the Civil Defense siren, turn on your radio to one of the following local radio stations for information: KMVI-AM 550/FM 98.3 KNUI-AM 900/FM 99.9 KAOI-AM 1110/FM 95.1/FM 96.7 (upcountry) KLHI-FM 101.1 (west Maui) KPOA-FM 93.5 (west Maui) KMMK-FM 102.3 KDLX-FM 94.3 KNUQ-FM 103.3 or 103.7 KONI-FM 104.7 KPMW-FM 105.5 After turning on your radio, listen for emergency information and instructions. Take the necessary protective actions as directed and keep tuned for further information and instructions. |
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A "watch" is an official announcement that a hazardous condition may be a serious threat to life and property within a particular time. "WATCH" status means you should GET READY and LISTEN to your radio or television for further instructions. A "WARNING" is an official announcement that hazardous, life-threatening conditions are about to occur or are occurring. "WARNING" status means you should TAKE ACTION. |
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Information about which areas should be evacuated will be broadcast over the Emergency Alert System (EAS) on your radio or local TV. Evacuation instructions are issued with your safety in mind. Compliance is voluntary, but orders are given only in the most serious of circumstances. If your area is advised to evacuate and you are unable to do so, immediately inform the authorities of your situation. If you area is not advised to evacuate, you may still report to the designated shelter closest to your location. |
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Make advanced preparations to ensure the safety of your pets: 1. FOOD: Keep at least two weeks of food in an airtight, waterproof container. Dry food has a shelf life, so rotate periodically. 2. WATER: Store at least two weeks of water specifically for your pets in addition to water you need for yourself and family. 3. MEDICINE: Keep an extra supply of medicines your pet takes on a regular basis in a waterproof container. 4. FIRST AID KIT: Talk to your veterinarian about what is most appropriate for your pet's emergency medical needs. 5. COLLAR with ID TAG, HARNESS or LEASH: Your pet should wear a collar with its identification at all times. Permanent methods of identification like microchips or tattooing should be used. 6. CRATE/PET CARRIER: If you need to evacuate in an emergency situation, take your pets and animals with you - provided it is practical to do so. In many cases, your ability to do so will be aided by having a sturdy, safe, comfortable crate or carrier ready for transporting your pet. The carrier should be large enough for your pet to stand, turn around and lie down. Help your dog get accustomed to the crate by using it from time to time. Don't wait until emotions and stress are high due to an emergency situation to introduce your pet to the carrier or crate. 7. FAMILIAR ITEMS: Put favorite toys, treats, or bedding in your kit. Familiar items can help reduce stress for your pet. For further information, go to the Maui Humane Society website at www.mauihumanesociety.org. |
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When you evacuate to a shelter, take an evacuation kit. The kit is also listed in your phone book. For more useful information, view the Civil Defense Agency. Bringing your own evacuation kit to the shelter is very important. Shelter supplies will be very limited. The American Red Cross asks that the following not be brought to an emergency shelter:
- alcoholic beverages or illegal drugs
- weapons
- pets
- too many personal possessions
Space may be limited to as little as 10 square feet per person. |
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The opening of shelters will be announced over radio and local television stations. The shelters may not be opened immediately, so listen to the radio for specific shelter openings. Go to the nearest open shelter. |
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The staff at your hotel will direct you to the area of the hotel that it has determined to be the safest for disasters. If you are at a hotel-condominium without facilities for disasters, please listen to the Emergency Alert System for details on evacuation. |
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Once you are in as safe a place as possible - wait and listen to your radio for further instructions. Do not go outside since flying objects can seriously injure you. Travel is extremely dangerous during a hurricane. Stay on the first floor, unless flooding will occur, and stay way from glass windows. Go to the strongest parts of the house or building and stay there. If necessary, use mattresses and blankets to form a protective barrier around you. If they eye of the storm passes over you, the wind may completely stop for a few minutes to half an hour or more. Do not mistake this lull for the end of the hurricane! Stay indoors unless emergency precautions or emergency movement to a safer location are absolutely necessary. The other side of the hurricane is coming and will create hurricane force winds from the opposite direction. |
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Yes. Individual hotels will make arrangements for their guests to relocate off the island. Visitors staying in short-term rental units (condominiums and time-share projects) must report to an emergency shelter or a disaster relief center for information on how to evacuate from Maui County. |
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- Prepare a home survival kit ready for use in emergencies. - Plan in advance where to locate household members in case they are separated. - Store important papers and valuables in waterproof packaging where they can be easily reaches if you plan to take these items with you. - Keep the car gas tank at least 3/4 full. |
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DON'T use the telephone. Leave lines open for emergency calls only. Don't touch downed powerlines or objects in contact with powerlines. Don't use elevators, use stairways instead. Don't go sightseeing. DON'T spread rumors. Get the facts from official sources. DO secure your home. Lock doors and windows. Know where to locate electrical, water and gas sources if advised to turn off utilities. Secure or store objects that may cause damage or injury. DO stay tuned to a local radio or TV station for official weather and civil defense instructions. |
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A tsunami (soo-NAH-mee) is a series of traveling ocean waves of extremely long length. These generally appear as a large, steep wave face and produce rapid flooding of low-lying coastal areas. These are generated by disturbances associated primarily with earthquakes occurring below or near the ocean floor. This can also be generated by landslides, both above and beneath the surface of the ocean. It may take hours for tsunami waves to reach the Coast of Maui County following an earthquake far out in the Pacific Ocean. The Pacific Tsunami Warning Center located on Oahu alerts local officials who may order evacuation. Some isolated areas may not receive official announcements. If you notice a sudden drop or rise in sea level, it may be a warning of impending danger. Move to high ground or inland immediately. The waves can kill and injure people and cause great property damage where they come ashore. The first wave is often not the largest and may be spaced many miles and minutes apart. They may also continue to arrive for several hours. The most destructive tsunami can be classified as local or regional, meaning their destructive effects are confined to coasts within 60 - 600 miles of the source -- usually an earthquake. It follows that the majority of tsunami related casualties and property damage also come from local tsunami. Between 1975 and 1998 there have been at least eighteen in the Pacific and its adjacent seas resulting in significant casualties and/or property damage |
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Tsunamis can inflict severe damage to property and pose a threat to life in coastal communities. Although most people imagine a tsunami as a large, steep wave breaking on the shore, tsunamis generally appear as an advancing tide without a developed wave face and produce rapid flooding of beaches open to the ocean, low-lying coastal areas, bay entrances or tidal flats, and the shores of coastal rivers. Tsunamis can occur at any time of the day or night, under any and all weather conditions, and in all seasons. |
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A strong off-shore earthquake may generate a tsunami. Therefore, if you feel the ground shake, evacuate inland or to high ground immediately and return only after officials say it is safe to do so. During distant source tsunami events, local Civil Defense officials will advise citizens to evacuate by sounding the Civil Defense sirens, making an announcement over the Emergency Alert System (EAS) or over NOAA Weather Radio or local radio broadcasts. Compliance is voluntary, but orders are given only in the most serious of circumstances. |
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Go to an area 50 feet above sea level, if possible. If you don't have time to travel to high ground, but are in a multi-story building, go to an upper level of the home or building. If you are on the beach and unable to get to high ground go inland as far as you can. The tsunami evacuation maps found in the Verizon Telephone Book illustrates the primary evacuation routes. Take your disaster supply kit with you, if possible. Shelters will be opened as needed. Listen to your radio for details. Pets are NOT allowed at emergency shelters so please plan ahead for their safety |
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Go on foot if necessary, particularly if an earthquake has caused damage to roads, power lines, and resulted in significant debris. Remember: Never go to the coast to watch a tsunami. Tsunamis move faster than a person can run. If you are camping on or near the beach, you may have to abandon your campsite to go inland or to higher ground to save your life. Do not return to shore after the first wave. Wait for Emergency Management officials to give the "All Clear" before you return. If you see an unexpected rise or fall in the coastal water, a tsunami may be approaching. Do not wait - instead move inland or uphill as quickly as possible. Stay tuned to your radio, marine radio or NOAA Weather Radio during a disaster. Bulletins will be issued regularly through local Emergency Management officials and National Weather Service. Call 9-1-1 only for life threatening emergencies. |
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Drop, cover and hold. Get under a sturdy object and hold on. Watch for falling objects. As soon as the shaking is over, move to high ground or inland. Do not wait for an official warning. Stay away from the coast. Waves may continue to arrive for hours. Listen to your local radio station for an official "All Clear" notice before returning to the coastal area. Be alert for aftershocks. |
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Develop a family disaster plan. Everyone needs to know what to do on their own to protect them from an earthquake. Be familiar with local Emergency Management earthquake and tsunami plans. Know where to go to survive a tsunami. Be prepared to survive on your own for a minimum of three days. Prepare a disaster supply kit for your home, automobile and work. A list of recommended supplies for your kit can be found on this web site. Take a first aid course and learn survival skills. Knowledge is your greatest defense against potential disaster. |
Community Block Grants (CDBG)
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Annually, the U.S. Department of Housing and Urban Development (HUD) allocates approximately $2,000,000 in federal funds to the County of Maui,. At that time, the County publishes a series of Public Notices in the newspaper to solicit project proposals that principally benefit low- and moderate-income persons or families from the following organizations: Public (government); Private Non-Profit exempt from federal income tax; Community-Based Development Organization (CBDO) as defined in 24 CFR 570.204; and For- Profit Entity under the provision 24 CFR 570.203. Approximately 10 weeks will elapse from the time the notices are published until proposals must be submitted to the CDBG Program Office for review. These applications are rated and ranked according to national objective priorities by a selection committee appointed by the Mayor. Next, a proposed "Council Resolution" of the selected proposed projects is submitted by the Mayor to the Budget and Finance Committee for consideration and then to the County Council for final approval. The final step is for the County to prepare a "master application" to HUD, which includes all of the approved projects. Once HUD reviews the County's application and approves it, and after contracts are drafted and environmental requirements are met, the funds become available for project implementation. The entire process takes about twelve months from beginning to end before the actual project implementation can begin. As with any federal program, there are many conditions which must be complied with, however, the CDBG Program Office will make every effort to assist you and keep the process as simple as possible. |
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Proposed activities under the CDBG Program must meet one of the following national objectives: 1. Principally benefit low- and moderate-income persons or families 2. Aid in the prevention or elimination of slum or blight3. Urgent need (serious threat to community health or welfare). Activities that are eligible to be funded under 24 CFR part 570.200-207 range from: 1. Real Property Acquisition 2. Public Facilities and Improvements 3. Public Services 4. Housing Rehabilitation 5. Removal of Architectural Barriers 6. Special Economic Development Activities 7. Historic Preservation 8. Community Development Planning. CDBG funds may not be used by the County for new housing construction unless carried out by a Community Based Development Organization (CBDO). |
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The Consolidated Plan is designed to be a collaborative process whereby the County establishes a unified vision for community development actions. It offers the County the opportunity to shape the various housing and community development programs into effective, coordinated neighborhood and community development strategies. The Consolidated Plan services four principal functions as: 1. A planning document for the County, developed through a community needs assessment and citizen participation process; 2. An application for federal funds under HUD formula programs including Community Development Block Grant (CDBG), HOME Investment Partnerships (HOME), Emergency Shelter Grant (ESG), and Housing Opportunities for Persons with AIDS (HOPWA); 3. A strategy to be followed in suing HUD formula programs to address priorities in the areas of housing, homelessness, and community needs; and 4. a five-year action plan that provided HUD and the county a basis for assessing performance. The strategic plan must be developed to achieve the following statutory goals and objectives, principally for extremely low-, low- and moderate-income residents: • provide decent housing and • a suitable living environment and • expand economic opportunities. Every year an “Annual Action Plan" is submitted by the CDBG Program which states how Maui County intends to spend its CDBG funds and to otherwise work toward achieving the goals it set for itself in the long-term "Strategic Plan" portion of the Consolidated Plan. The long-term Strategic Plan part of the Consolidated Plan looks at the housing and community development needs of low income people and the inventory of housing in the community. It also looks at money that is available, or that could be made available, to meet housing and community development needs. Then the Strategic Plan describes what the state or Maui County's priorities are for programs and policies to meet the housing and community needs of low income people. In short, the Consolidated Plan requires the jurisdiction to identify all of its housing and community development needs, and then come up with a long-term strategy for meeting those needs. A key part of the strategy is setting priorities. |
Council Services
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Mailing address: 200 South High Street, Wailuku, HI 96793-2155. Please view the Contact Information page for all County Council Members. County Directory |
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Council Member: Residency Area Danny A. Mateo: The Island of Molokai Michael J. Molina: Makawao-Haiku-Paia Gladys Coelho Baisa: Upcounty (Pukalani-Kula-Ulupalakua) Jo Anne Johnson: West Maui Sol P. Kaho'ohalahala: The Island of Lanai Bill Kauakea Medeiros: East Maui (Hana-Keanae-Kailua) Wayne K. Nishiki: South Maui Joseph Pontanilla: Kahului Michael P. Victorino: Wailuku-Waihee-Waikapu |
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Council Member: Committee Gladys Coelho Baisa: Land Use Committee Jo Anne Johnson: Economic Development, Agriculture, and Recreation Committee Sol P. Kaho'ohalahala: Planning Committee Bill Kauakea Medeiros: Infrastructure Management Committee Michael J. Molina: Committee of the Whole Wayne K. Nishiki: Public Services Committee Joseph Pontanilla: Budget and Finance Committee Michael P. Victorino: Water Resources Committee |
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Although they are subject to district residency requirements, Council members are elected "at large" by the voters of the County. Therefore, concerns may be voiced to any Council member. |
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Yes. The public is welcome to submit oral or written testimony at all Council and Committee meetings. |
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Oral and written testimonies are accepted on any agenda item. Because procedures vary slightly from one Committee to another, please contact the appropriate Committee staff for details or refer to the Committee's agenda for instructions. |
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Oral and written testimonies are accepted on any agenda item. The Council receives oral testimony first from persons whose testimony forms are submitted prior to the convening of the meeting. Initially, each person will be allowed to speak for three minutes on each item, and at the discretion of the Council Chair, an additional minute may be granted to conclude the testimony. An additional three minutes on each item will be granted to those who are unable to conclude their testimony, after all others desiring to speak have been heard. Thereafter, persons whose testimony forms are submitted after the meeting convenes, but before the testimony portion ends, will be allowed to present oral testimony for three minutes on each item. The Chair may grant an additional minute to conclude the testimony. Written testimony shall be submitted to the Council staff before or during the testimony portion of the meeting. |
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For Committee meeting agenda items, written testimony should be addressed to the Committee Chair and mailed or faxed to the Office of Council Services, 200 South High Street, Wailuku, HI 96793, 808-270-7686 (fax). For Council meeting agenda items, written testimony should be addressed to the Council Chair and mailed or faxed to the Office of the County Clerk, 200 South High Street, Wailuku, HI 96793, 808-270-7171 (fax). |
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For Committee meeting agenda items, please address testimony to the Committee Chair. For Council meeting agenda items, please address testimony to the Council Chair. |
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Generally, testifiers may sign up before the Committee meeting convenes or during the Committee meeting, provided the matter is still under discussion by the Committee. For Council meetings, testifiers may sign up after the meeting convenes, provided the testimony portion has not ended. |
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For Committee meetings, 16 copies are requested to be submitted to the appropriate Committee staff so copies can be distributed to the Members in a timely manner. For Council meetings, 15 copies are requested to be submitted to the County Clerk's staff. If written testimony is e-mailed or faxed, please submit at least 24 hours before the meeting so that copies can be provided to Council members in a timely manner. |
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You may subscribe to the agendas by clicking the link "Email Notifications" on the main page. Council and Committee agendas may also be viewed by visiting the link under the County Council on the main page. If you don't have web access, contact the following: For Committee meeting agendas, please contact the Office of Council Services at 808-270-7838. For Council meeting agendas, please contact the Office of the County Clerk at 808-270-7748. More... |
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The Council Chair's office is located on the 7th floor of the Kalana O Maui (County) building; the other Council members' offices are located on the 8th floor. |
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The public contacts the Council, via letter, telephone, fax, e-mail, or in person. If the Council has advisory, investigative, or legislative authority over the matter, the Council Chair places the communication on the next Council meeting agenda. At the Council meeting, the issue is introduced and referred to the appropriate standing committee. (If the issue requires expeditious legislative action, the Council may, by a two-thirds vote, waive the referral to committee and take action at the meeting.) The Committee schedules the issue for discussion and accepts public testimony. The Committee may act (i.e., draft a bill or resolution) or may conduct further research on the issue. When the Committee makes a recommendation to the full Council (adopt, accept, file, first reading, etc.), a committee report is prepared and scheduled for consideration by the full Council at the next Council meeting. At the Council meeting, the Council acts by adopting the recommendations contained in the committee report (bill is passed on first reading, resolution is adopted, communication is filed, etc.). Digests of all bills that pass first reading, along with the Council’s voting record, are published in the newspaper at least three days before final reading. Sometimes, the issue may be recommitted or returned to Committee for further discussion. All bills and certain resolutions requiring two readings are placed on the following Council meeting agenda for final action. If a bill is not passed on second and final reading at the Council meeting, it may be: (1) recommitted to Committee, (2) filed, or (3) postponed until a specific date. If the bill is passed on second and final reading, the bill title and Council voting record are, once again, published in the newspaper. The bill is sent to the Mayor for approval. For bills relating to the Fiscal Year’s Budget and Capital Program, the Mayor has 20 days to approve or veto the bill. If the Mayor does not return the bill with a disapproval within that time, the bill shall take effect as an ordinance as if the Mayor had signed it. The Council may, within 10 days after the bill has been returned, reconsider and pass the bill by a two-thirds vote. The County Clerk assigns an ordinance number. For all other bills, the Mayor has 10 days (excluding Saturdays, Sundays, and holidays) to approve or veto the bill. If the Mayor does not return the bill with a disapproval within that time, the bill shall take effect as an ordinance as if the Mayor had signed it. The Council may, after 5 days and within 30 days, reconsider and pass the bill by a two-thirds vote. The County Clerk assigns an ordinance number. |
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Please visit the Council main menu located on the home page. Click on Council Meetings link. More... |
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From the drop-down menu from the Council button on the home page, please select a committee: Budget and Finance Committee, Committee of the Whole, Economic Development, Agriculture, and Recreation Committee, Infrastructure Management Committee, Land Use Committee, Planning Committee, Public Services Committee, Water Resources Committee. Not sure? Please contact the Office of Council Services at (808) 270-7838 for assistance. More... |
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Please contact the Office of the County Clerk at 808-270-7748. |
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A bill is a draft of a proposed law presented for approval to a legislative body. Generally, bills are referred to one of the eight standing Council Committees. Please contact the Office of Council Services at (808) 270-7838 for the specific Committee information. |
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An ordinance is a law or regulation enacted by the County. Ordinances from 1999 can be viewed by visiting the Office of the County Clerk's page and selecting the "Ordinances" link. The Maui County Code is the codified collection of ordinances. More... |
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Please contact the Office of the County Clerk at 808-270-7748 for copies of these documents in final form or by visiting the Office of the County Clerk page and selecting the "Resolutions" link. Drafts may be obtained from the originating department. |
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Please select a committee: Budget and Finance Committee(BF), Committee of the Whole(COW), Economic Development, Agriculture, and Recreation Committee(EAR), Infrastructure Management Committee(IM), Land Use Committee(LU), Planning Committee(PC), Public Services Committee(PS), Water Resources Committee (WR). Not sure? Please contact the Office of Council Services at 808-270-7838 for assistance. |
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Copies of Council agenda items may be obtained by contacting the Office of the County Clerk at 808-270-7748. |
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Please contact the Office of the County Clerk at 808-270-7748. |
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Please contact the Office of Council Services at 808-270-7838. |
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Please contact the Office of Council Services at 808-270-7838. |
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The Office of Council Services is established under Section 3-7 of the Maui County Charter of the County of Maui. The Office provides legislative services to the nine Council members and eight standing committees. The Office also provides assistance to other governmental agencies, and to the general public |
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The Office of the County Clerk is established under Section 5-1 of the Maui County Charter of the County of Maui. The Office provides legislative services to the Council, and conducts elections in the County. The Office also provides assistance to other governmental agencies, and to the general public. |
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The Office of Council Services can be reached by dialing toll-free: 1-800-272-0098. |
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The Office of Council Services can be reached by dialing toll-free: 1-800-272-0026. |
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Yes. The Hana Council Office is located at the Old Hana School, across the Hana ball park, Hana, 808-248-7513, 808-248-7883 (fax). The Moloka`i Council Office is located at the Mitchell Pauole Center, Kaunakakai, 808-553-3888, 808-553-3055 (fax). The Lana`i Council Office is located at the Lana`i Community Center, Lana`i City, 808-565-7094, 808-565-6436 (fax). |
Dept of Fire and Public Safety
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The attched form must be completed and submitted to the Fire Chief's office at 200 S. Diary Road, Kahului, HI 96732 or fax the form to (808)270-7919. Fire Incident Report Request form |
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Contact the Training Bureau and make arrangements with the Captain in the Training Bureau. The number to call is (808)270-7565. |
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Please call the Fire Prevention Bureau or go to their office, which is located at 780 Alua St, Wailuku. You may contact them at (808) 244-9161 Fire Prevention Bureau |
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Please call the Fire Prevention Bureau or go to their office, which is located at 780 Alua St, Wailuku. You may contact them at (808) 244-9161 Fire Prevention Bureau |
Electrical Permit Information
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A County Electrical permit is required for any new electrical construction work on Privately Owned Properties or Structures, and certain Public Facilities for installations such as, but not limited to, New Lighting, Receptacle Outlets, Electrical Service Equipment for Utility Connections, Electrical connections to Appliances, Air Conditioning Equipment, Water Heaters, including Solar Water Heaters, Generators, including Wind Generators, Solar Photovoltaic Power Systems, Fire Alarm Systems, Burglar Alarm Systems, Landscape Lighting Systems, Electrical wiring for Swimming Pool Equipment, such as Pumps and Pool Lights, and other systems or equipment involving electrical connections. |
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Electrical Permits are generally issued only to State of Hawaii Licensed Electrical Contractors for work within the scope of their license classifications. A State of Hawaii licensed Supervising Electrician or Journey Worker can apply for a Electrical Permit for their Owner Occupied dwelling only. There are no other Home Owner-Builder Exemptions or Handy Man Exemptions for Electrical Work in Hawaii. Hawaii State Law requires anyone performing Electrical installations to be a State Licensed Electrician, HRS 448E. Anyone offering their services to the Public to perform electrical installations in exchange for payment is also required to be a State Licensed Electrical Contractor, HRS 444. State of Hawaii DCC/PVL |
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Electrical Permit Applications can be obtained from the Department of Public Works, Development Services Administration, Electrical Section. Their Office is located at the War Memorial Complex, 700 Halia Nakoa Street, Unit 1A, Wailuku, Hawaii. Phone (808) 270-7255. Office Hours are from 8:00 AM to 4:00 PM, Hawaii Standard Time, Monday thru Friday, except County Holidays. 1 set of Project Drawings may be required to be submitted with the permit applications. Depending on the Project scope and size, these drawings may also be required to have been approved, stamped and signed by a State of Hawaii licensed Electrical Engineer. Completed applications, along with other required documents should be submitted to their office for review and permit issuance. Electrical Permit Office Location |
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Maui County currently administers and enforces the 1999 National Electrical Code, with County amendments. These amendments can be found in Maui County Code, Chapter 16.18A. MCC, Chapter 16.18A |
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Electrical installations must also comply with the County’s Energy Code, MCC Chapter 16.16, and the County’s Outdoor Lighting regulations, MCC Chapter 20.35. Again links would be good Electrical installations involving utility service connections should also be coordinated with Maui Electric Company’s Engineering Office, Phone: (808) 871-2390. MCC Chapter 20.35 |
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1. All new wiring, raceways, enclosures and boxes to be concealed by backfill, concrete, drywall, or other materials that will prevent a thorough inspection must be inspected before concealment. 2. All wiring devices and equipment connections, including service equipment, must also be completed and inspected before they can be energized. Utility Service connections will not be authorized until this inspection is approved. 3. Once the installation is energized, a Final Inspection is required to confirm the installation is working properly. A Final inspection approval is required to close the permit. Failure to obtain a Final Inspection Approval will cause the permit to eventually expire. Inspection request must be made in writing by the Permit Holder only. A inspection request form is available from the Development Services Administration’s Electrical Section. This form must be completed and signed by the Electrical Contractor or Permit Holder. Request are required to be submitted at least 24 hours before the inspection is needed, excluding weekends & County Holidays. After the inspection is conducted, the inspection results will be noted on the bottom of the request form and returned back to the Electrical Contractor. |
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An electrical permit will expire in 180 days after issuance if no inspection is approved. The permit will also expire if no inspection approval is made within 180 days of the last inspection approval. To keep your Electrical Permit active, you must obtain an inspection approval every 180 days, until you obtain a Final Inspection Approval. If the project is being delayed or suspended, the Permit Holder can request in writing, up to 2-180 day time extensions. This will allow you an additional 360 days to obtain an inspection approval. If no Inspection approval has been made after 360 days, the permit will expire. Before work can be restarted, a new permit must be issued for the project. If the project scope has not changed from the original permit, and the expiration has not exceeded 1 year, the fee for the new permit will ½ of the original permit fee. |
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You can report unpermitted or hazardous electrical work through the County’s Request For Service (RFS) process. You can enter your request on-line or by contacting the Development Services Administration Office at 270-7379. You will be required to complete a form specifying the request and the location on the installation. You must also provide your name and contact information so the investigating inspector can contact you for more information and let you know the results of the investigation. Failure to provide valid contact information will cause the request to be discarded. The County will not investigate anonymous request. County RFS System |
Environmental Management-Abandon Vehicles
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Vehicles that are derelict, not worth repairing, or not of value for selling should be recycled by taking them to a scrap metal business permitted to take vehicles. Currently there are two businesses on Maui that accept vehicles; call for fees and procedures (Kitagawa's at 877-5611 and SOS Metals Island Recycling at 280-8844). On Molokai, call 336-0899 and leave a message to REQUEST AN APPOINTMENT to take the vehicle to the metals recycling facility at the Molokai Landfill. An appointment MUST be scheduled FIRST. More... |
Environmental Management-Landfills
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There are four County landfills and one private landfill in the County of Maui. Click below for Landfill locations and hours of operation More... |
Environmental Management-Recycling
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It’s not a good idea to collect redemption containers in the same building where food is stored. But, any store may invite a company to place a Redemption Center in their parking lot as a convenience to their customers. Or, stores might arrange with a private reverse vending machine company for machines to service their customers. Interested persons should ask their neighborhood store to incorporate one of these services. |
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Containers should be separated by their material classification (as listed below). Remove the tops, empty and do not crush containers. For a complete list of which containers are “in the system” and those that are “out,” log on to www.HI5deposit.com. If redeeming more than 100 containers at one time, Redemption Centers may choose to pay by weight. The State Department of Health (DOH) has adopted the containers-per-pound formula as follows: *Aluminum = 30 cans per pound *Bi-metal = 8 cans per pound *Glass = 2.4 bottles per pound *PET #1 Plastic = 16.6 bottles per pound *HDPE #2 Plastic = 16.6 bottles per pound |
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Currently the bottle bill includes beverage containers up to 64 oz. (1/2 gallon) only. Therefore, 2 liter and larger containers are not part of the HI 5 Program. There is a bill that is rapidly moving through the 2006 State legislative session to include 2 liter bottles. Watch for updates on this topic. Until then, please continue to recycle 2 liters at the County recycling centers. |
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On June 7, 2005 Govonor Lingle signed HB 1015 into law which allows for the flattening of metal and plastic beverage containers for deposit redemption. Certified redemption centers are now accepting flattened or crushed metal and plastic deposit beverage containers. Flattened containers are weighed at redemption sites to determine the deposit payment. The public is reminded that reverse vending machines will not accept flattened or crushed containers. |
Environmental Management-Refuse Collection
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The benefits of the changeover to an automated system featuring the new 96 gallon wheeled cart include: EASE OF HANDLING: The new containers feature large wheels and do not need to be picked up and carried. Residents will only have to wheel out a single container each week.SANITATION / BEAUTIFICATION: The new containers should reduce litter, minimize problems with animals, and improve sanitation created by residential trash in plastic trash bags, open containers and boxes. This in turn will result improve the appearance of our neighborhoods. SAFETY: Back injuries to County trash collectors will be reduced. They will not have to pick-up and empty heavy cans. Worker injuries are more common with manual residential refuse collection. ECONOMY: The automated trucks operate more efficiently and can service more accounts. Workers Compensation insurance and overall operations costs will be reduced as injury rates and manpower requirements go down. The County has already automated collections in Central and South Maui and it has been very successful and well received. |
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The Automated Residential Refuse Collection Service will not involve any additional costs. All current account holders will continue to receive collection service at the existing rate of $168 per year. The County will be providing a new 96 gallon wheeled cart for residents receiving automated service. |
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The refuse collection days for most customers will be changed to accommodate the twice weekly collection schedule and the larger routes serviced by the new trucks. Also, the time of collection will also change, beginning around 5:00 a.m. and running to as late as 3:30 p.m. The new 95 gallon carts will be delivered to most existing accounts during the month of September 2008 for Upcountry communities and in November 2008 for Lahaina. Any changes in your collection schedule will be posted on the new carts and on the web at The use of the larger roll carts will also require changes in the placement of containers in front of you house. The new carts should be oriented so the handle faces away from the street and either placed at the edge of pavement or just off the sidewalk against the curb. All carts should be placed at least 5 feet away from any obstacles such as cars or power poles and at least 15 feet away from a mail box. |
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Due to the adjustments which must be made to collection routes, and the fact that Maui County has grown tremendously over the past 10 years, there may be a change in pick up dates in other communities. You will be notified if you service is changed. |
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In most cases you will have no problem. Research has shown that very few Maui households use their quota of six 32 gallon cans. In addition, a single large cart will hold much more trash than 3 of the smaller 32 gallon containers. Many other communities on Maui have already made a successful transition. Complaints from residents have been minimal. Remember only refuse placed in the new cart will be picked up. No bulky or heavy items B large tree limbs, appliances, furniture, engine parts, concrete, concrete blocks, rocks, soil, scrap wood, or construction materials should be placed into the cart. No loose trash bags will be picked up. |
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First and foremost try to reduce the amount of waste you generate. Buy products that are durable and long lasting, such as re-usable shopping bags and reduce purchases of disable items such as disable cameras and lighters. Donate items that you can no longer use but may be usable by others. Then Recycle whatever you can. The County provides convenient drop-off sites around the island for recycling. Residents should also separate their yard trimmings and take them to the Central Maui Landfill for Composting. |
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Residents can reuse their existing trash in home composting systems, as storage containers, planters and other household uses. The County will be providing a free pickup service for those residents who would like to dispose of their old trash cans. Hold onto your cans until your receive notification of the pickup day. Old containers will not be accepted for disposal at curbside or the landfill. |
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An additional cart is only available to residences with a physically separate ohana (cottage) and will require a second account including payment of an additional $168/year fee. |
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The carts provided will remain the property of the County, and the County will be responsible for repair or replacement due to normal wear and tear. However, if the cart is lost or damaged due to negligence it will be the responsibility of the homeowner to pay for replacement. The cost of replacement is $100. |
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Before you move, contact the Solid Waste Division at 270-7720 to relocate or close your account. If you move within the automated area and transfer your account you will be instructed to take your cart to your new residence. However if you close your account or move out of the automated area you must arrange to have your cart picked up by Solid Waste Division. |
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No, all carts must be removed from the curbside and returned to the homeowners property by the end of the collection day. |
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No, rather than cutting existing positions, automation will allow the County to reduce overtime, minimize missed collection days, and provide appliance pick-up. Ultimately the County will be able to provide additional services such as green waste collection bulky item pick-up and increased recycling services. |
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Currently Maui residents pay only a fraction of the real cost of collecting and disposing of their refuse. Costs vary with the amount placed at the curb for collection and the distance of the community from the landfill, but on and average the cost to provide residential collection service, including the cost of disposal at the landfill is approximately $432 per household per year. With the residential refuse collection fee set at $168 per year, roughly $264 per year is subsidized from the General Fund. |
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The billing year is July 1 to June 30. Payment must be made either annually or in two six month increments. Payment for the full year, $168, must be made by July 1. Payment for six month periods, $84, must be made by July 1 and January 1. |
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Refuse collection service is voluntary. Customers are required to complete an application for an account with the Department of Environmental Management, Solid Waste Division. Only customers with completed applications are billed for services. Only paid customers are listed on Solid Waste Division's Refuse Collection pick-up listings. |
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It can start within approximately ten days, or sometimes sooner. |
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Not at this time. However, County officials are exploring an option similar to the arrangement whereby the Internal Revenue Service accepts payments by charge card service. An additional fee for using charge cards is seen as a drawback. |
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This method of payment is not available. The County's billing form has a pre-addressed return envelope for easy payment. Other payment methods are being studied. |
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The County's Department of Water Supply has been relying on Honolulu's water department for billing services, and its system doesn't accommodate a refuse collection fee for Maui. |
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There is no charge for residential dumping of refuse, green waste, or recyclables. |
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No, as long as the amount of refuse can be contained by the twice weekly collection of the single 95 gallon cart for the address. If not, the account holder may open a second account for use by the cottage residents. Please note, a second account may be opened for a single address ONLY if the ohana is completely separated from the primary home on the property. |
Environmental Management-Wastewater Reclamation Division
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Please contact the Wastewater Reclamation Division Administration office at 270-7417 |
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Call the Wastewater Collections Department at 243-7465. Be prepared to give them the street name, nearest cross street and any nearby landmarks. |
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Please contact the Wastewater Reclamation Division Administration office at 270-7417, or drop by our office at 2200 Main Street, Suite 610 between the hours of 7:30 am to 4:00 pm. Knowing your Tax Map Key (TMK) number when you call or visit will speed our response time. |
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The most likely cause is a line blockage in your service line caused by grease, hair and other debris. Property owners are responsible for clearing these types of line blockages from the house to the mainline in the street, therefore you should contact a plumber to assist you. If you (or your plumbing contractor) suspect that there is a broken pipe in the line between the property line cleanout and the mainline or a blockage in the mainline, then you should contact the County Wastewater Collections Department at 243-7465. |
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Per the Maui County Code you are required to have a cleanout at your property line. If one does not exist the sewer field crews will not be able to perform an investigation or repair any lines experiencing spills or blockages. |
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The County of Maui recycles about 22% of the water it treats on an annual basis. This amounts to about 5 billion gallons per year. |
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If your class or organization would like a tour of the Kihei, Lahaina, Kahului or Kaunakakai Treatment Facility please contact our Wastewater Reclamation Division Administration office at 270-7417 with some possible dates, the number of participants and the approximate age of the group. |
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No. These are the major causes of line blockages and sewer spills on our islands. These build up on the lines much like the cholesterol in the blood vessels in your body and become rock hard, slowly decreasing the flow area until a blockage is formed. |
Fin Property Tax - Delinquent Accts
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Go to the property tax office and pay the bill |
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No. You are responsible for the full amount of the tax. |
Fin-MVRDL
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The following lists the requirements to switch from out of state license plates to Hawaii license plates and obtain Maui registration: * Complete and sign an appropriate application for registration form. If the vehicle is registered in joint ownership, both owners must sign. Submit the last issued out of state certificate of registration. * Submit the last issued out of state certificate of title if you are listed as the lienholder. * Submit a bill of lading or shipping receipt which shows the date the vehicle arrived in Maui. * Submit a current Hawaii certificate of safety inspection * If vehicle’s year model is 2007, 2008 or 2009, submit a G-27 form with any required attachments. This form may be obtained from the State of Hawaii Department of Taxation or from their web site at www.state.hi.us/tax/alphalist.html#g. Questions regarding the G-27 form should be directed to the Maui District Tax Office at 808-984-8500. If we do not have the weight of the vehicle as established by the manufacturer, you may be required to have the vehicle weighed at a state certified scale. The required fees will be determined by registration personnel. |
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Your vehicle must be registered in the county in which it is being driven. The following lists the requirements to change your vehicle registration from the counties of Hawaii, Kauai or Honolulu to the county of Maui: * Complete an application for registration form. The application must be signed by the registered owners as indicated on the certificate of registration. * Submit the other county's certificate of registration. *Submit the other county's certificate of title if you are listed as the lienholder. * The fee, if required, will be determined by registration personnel. |
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You may operate your recently arrived vehicle on Maui if it is currently registered in another state under the following conditions: 1. The vehicle is registered in your name. 2. A Hawaii safety check inspection from an authorized safety check station has been obtained. 3. An out-of-state vehicle permit from the Department of Motor Vehicle Registration within 30 days of its arrival on Maui is issued. To obtain the permit, submit the following: * A completed out-of-state vehicle permit application form, MVR/DF53. The current out-of-state certificate of registration. * A bill of lading or shipping receipt which shows the date the vehicle arrived on Maui. * The Hawaii Certificate Of Safety Check Inspection. * $10.00 payment for the permit. The out-of-state plates will be valid until their expiration date or for 12 months, whichever occurs first. |
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If your license plate or emblem is lost, mutilated or stolen, you must obtain a replacement. To obtain a replacement, you must: * Complete and sign an application for replacement plate or emblem form MVR/DF14. * Submit your current certificate of registration. * If your license plates have been mutilated or defaced, you must surrender both your front and back plates. * If only one plate has been lost or stolen, you must bring in your one remaining plate. * The fee to replace both the licenses plates and emblem is $5.50. * The fee to replace only an emblem is .50 cents. |
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Replacement of your special license plates. If your special license plate is lost, mutilated, or stolen, you must obtain a replacement. To obtain a replacement: * Complete and sign an application for replacement special number plates form MVR/DF20. * Submit your current motor vehicle registration. * If your special license plates have been mutilated or defaced, you must surrender both your front and back plates. * If only one plate has been lost or stolen, you must bring in your one remaining plate. * The fee to order replacement special plates is $20. * The special plate will take approximately 60 to 90 days to manufacture. During this period you will need to purchase regular license plates and emblem for a fee of $5.50 . * Complete and sign an application for replacement plates (form MVR/DF14). The Motor Vehicle Registration Personnel will provide you additional information when the application for replacement is received. |
Fin-Purchasing
Fin-Real Property Tax
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Hawaii is reputedly the only state in the nation with a single statewide recording office, the Bureau of Conveyances. The Bureau of Conveyances ("BOC") is an agency of State government. Please visit the BOC website for contact and other information. Bureau of Conveyances |
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Generally, foreclosures are noticed in the classified ad section of the newspapers having "general circulation" in the State of Hawaii and at the Circuit Court within the judicial circuit where the property is located. In the State of Hawaii there are judicial and non-judicial foreclosures. The law governing judicial and non-judicial foreclosures is State law and can be found in the appropriate section of the Hawaii Revised Statutes. There is also a subset of foreclosures having to do with County real property tax liens. For information and procedures regarding County real property tax lien foreclosures sales, see the Maui County Code. Maui County Code RPT Liens and Foreclosures |
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Office hours are from 8:00 am to 4:00 pm, Monday through Friday. We are closed on weekends and holidays |
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We are located at the County Service Center at the Maui Mall at: 70 East Kaahumanu Avenue, Suite A-16, Kahului. Maui County Service Center |
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You are able to search by address or tax map key number only. |
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Call us at (808) 270-7297 for information or visit our website at for the most requested information. Real Property Tax website |
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The monetary value of a property for purposes of computing the Real Property taxes for your property. |
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You must go to the Development Services Administration to see if you qualify. |
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Using cost and market approaches to value, properties are assessed at 100% of fee simple market value using comparable fee simple sales during a specific period preceding the assessment year. The assessed value will reflect what your property is worth based on the sales at that specific time period. |
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The County determines value by using actual sales of comparable properties from specified time periods. If there is a big jump in the real estate market during that period, you may see a corresponding jump in the assessed value. |
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Tax rates may have been increased or your classification may have changed which also affects your tax rates. Tax rates are established by the Maui County Council. |
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The building is assessed at new replacement cost less depreciation. |
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Land is assessed based on vacant land sales or the residual value of land which is the value ascribed to land alone by deducting from the total value of land and improvements. |
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Site inspections are made during and at the end of construction to determine percentage complete. The construction is assessed at the percentage completed as of December 31st for the following year’s assessment. |
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The current assessment reflects the real estate market for a specified time period. As an example, for the 2008 assessment year, the sale period used is from July 1, 2006 to June 30, 2007. Any sales occurring after this time frame will be reflected in the following year’s assessment. |
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Improved residential means your property is sufficiently developed with necessary land improvements, such as electric, water, sewage, drainage and paved roads to support a use density of at least a single-family or two-family residential building. |
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If the property is zoned agriculture and in actual agricultural use, you need to file the Agriculture Notification Memo. If the property is not zoned for agriculture, contact an Appraiser at our office at (808) 270-7297 for further details. |
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The farming of land or the zoning of agriculture land does not mean you automatically are assessed as agricultural use. The main criterion is the agricultural use of the land zoned agriculture. Agricultural use as defined by Rules and Regulations MCC 3.48.325 are as follows: “Agricultural use shall mean lands actually put to agricultural use adhering to acceptable standards to produce crop, specific livestock including ranching use. Actually put to agricultural use shall be deemed to be when crops are actually in cultivation, and farm management efforts as weed or pruning control, plowing, including housing, fencing and water facilities for livestock and pasturing of animals are clearly evident. It does not include nor apply to areas used primarily as yard space, setbacks, or open landscape associated with residential use planted with fruit and ornamental trees, flowers, and vegetables primarily for home use.” Once the agriculture use is determined and the proper application forms are submitted to the Real Property Tax office, a site inspection will be conducted. If approved, the assessment shall be effective January 1st of the following assessment year. |
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Your farm plan is a plan turned into the Development Services Administration (Building Permits Section) for their purposes only. You need to notify the Real Property Tax Division of your actual agriculture use. See the Agriculture Notification Memo. (Link to form) Once the agriculture use is determined and the proper application forms are submitted to the Real Property Tax office, a site inspection will be conducted. If approved, the assessment shall be effective January 1st of the following assessment year. |
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Section 3.48.305 of the Maui County Code pertaining to real property tax valuation and classification of land states that when property is subdivided into condominium units, each unit shall be classified for tax purposes as Apartment, Commercial, Homeowner, Hotel/Resort or Timeshare based upon its actual use. Refer to the “Condominium Classification Declaration” form for the definitions for each classification and also for instructions and deadlines to change your classification. Condominium Classification Declaration form |
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County ordinance states in Section 3.48.150 B of the Maui County Code that, “…real property shall be assessed in its entirety...” Leasehold ownership reflects only a partial interest in the property, whereas property assessments are based on the fee simple interest in the property. Maui County Code |
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When a comparable fee simple sale is available, this reflects a sale in its entirety. A leasehold sale is only a partial interest in the property. |
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The hotel/resort class means that “Units occupied by transient tenants for periods of less than six consecutive months…shall be classified as hotel resort” (MCC 3.48.305 C(4). If your unit is occupied by transient tenants for periods of less than six consecutive months and is legally permissible, it is considered and classified as hotel/resort. If during the course of any assessment year, the actual use of a unit entails more than one classification, the unit shall be reclassified and adjusted to taxes at the use with the highest applicable tax rate for that applicable tax year. |
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The hotel/resort class means that “Units occupied by transient tenants for periods of less than six consecutive months…shall be classified as hotel resort” (MCC 3.48.305 C(4). If you are not in the rental pool or do not rent for six months or less, you should submit a Condominium Classification Declaration attesting to the actual use of your unit. |
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Yes, as a condo owner it is your responsibility to notify the Real Property Tax office of any changes in use to determine the right classification for tax purposes. Complete the Condominium Classification Declaration form. Condominium Classification Declaration form |
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A copy of the marriage certificate or divorce papers will be sufficient to make the change. However, if the property owned is a Land Court parcel, then the documents must be filed with Land Court who then forwards it to the Bureau of Conveyances. Bureau of Conveyances |
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It is the property owner’s responsibility to inform the Real Property Tax Division of a change by submitting a written request using the Request for Change of Address form. Please include the tax map key number. Requests will not be accepted over the telephone. Request for Change of Address form |
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Documents are worked in the order in which they are recorded and received by our office. |
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In normal circumstances, a deed must be drawn up to transfer title from one owner(s) to another owner(s) and must be recorded with the Bureau of Conveyances on Oahu. An attorney can help you with this. Bureau of Conveyances |
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No. You need to contact Developmental Services Administration at (808)270-7253 or (808)270-7250 or permit information online. Online Permit Information |
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Here are a few examples which may apply. Correct Assessment First, check to see if your property data is accurate. Real Property Tax (RPT) data can be obtained from our website at www.mauipropertytax.com. If data is incorrect, contact the RPT office so property records can be corrected with proper documentation. Homeowner’s Exemption If you are an owner occupant, you may qualify for the homeowner’s exemption of $300,000 which reduces your net taxable value and the tax rate. If you own and occupy your property as your principal residence and file a Home Exemption Application by December 31, the exemption will take effect the following assessment year. Homeowners Exemption Application Circuit Breaker Once qualified for homeowner’s exemption for the first year, you may apply for Circuit Breaker Credit which, if qualified, would credit a portion of your property taxes the following year. Agriculture Use If your property is in agriculture use such as farming of a crop, you may receive a special agriculture use assessment upon approval of an agriculture use application and/or dedication. This special assessment lowers the taxable amount on the land. There are other exemptions for which you may qualify, such as a disability exemption of $25,000 and disabled veteran’s exemption with minimum tax of $60.00. |
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No. Once you file, the exemption will remain in effect until there is a change in the status. At that time the owner has the responsibility to inform the Real Property Tax Division office of any changes or may be subject to a $200 penalty. |
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Others include, but are not limited to, disabled veteran’s, active duty deployed military, non-profit, taro, leprosy, impaired sight or hearing, totally disabled, credit union and child care facilities. See the County Code for specifics and more information. |
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The deadline to file an appeal with the Board of Review is April 9th for the current year. |
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Your appeal can be mailed or filed in person. It is important that you consider the April 9th deadline. An appeal shall be considered timely made if the notice of appeal is postmarked on or before such date and properly addressed. Postmark refers to the U. S. Postal Service standard. Walk-ins are due by close of business day at 4:00 pm, Hawaii Standard Time. |
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The cost is $50.00 (U.S.) (subject to change) and must be submitted along with your appeal. |
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Please refer to MCC: 3.48.220 (C ) which states “No taxpayer shall be exempt from delinquent penalties by reason of having made an appeal on his assessment, but the tax paid, covered by an appeal duly taken, shall be held in a trust account as provided in section 3.48.665”. Maui County Code |
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Real Property taxes are assessed annually and are due in two equal installments. First Installment (Cycle 1) – Due on or before August 20 for the period July 1 to December 31. Second Installment (Cycle 2) – Due on or before February 20 for the period January 1 to June 30. |
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Circuit Breaker is a credit to real property taxes for taxpayers who are classified as homeowner who filed and was granted a home exemption claim under section 3.48.450. Upon proper application, a homeowner shall be entitled to a credit in the amount that the real property tax assessed on the homeowner property tax exceeds two per cent of household income. The credit shall be applied in equal pro rata amounts against each tax payment due for the tax year following the year in which an application for credit is submitted and granted. |
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Tax payers will receive two coupons. The County of Maui mails out bills for: First Installment (Cycle 1) – Mailed on July 20 and due on or before August 20 for the period July 1 to December 31. Second Installment (Cycle 2) – Mailed on January 20 and due on or before February 20 for the period January 1 to June 30. |
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Yes, both cycles can be paid on the first installment bill. |
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Sample of calculating your tax bill; Property Value – Exemption (if applicable) = Net Taxable Value Net Taxable Value x Tax Rate/(per $1,000 of value) = Tax Tax – Tax Credit (for qualified homeowners) = Tax Bill |
General
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200 South High Street in Wailuku, Maui, Hawai`i, across from the Wailuku Public Library. |
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Hawaii National Park PO Box 52 Hawaii National Park, HI 96718 |
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Visit the Maui Visitors Bureau More... |
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Hawaii Revised Statutes ("HRS") Section 572-11, states: "It shall not be lawful for any person to perform the marriage ceremony within the State without first obtaining from the Department of Health a license to solemnize marriages." According to information obtained from the State Department of Health, State of Hawaii, the Department issues licenses to perform marriages pursuant to Section 572-12, HRS. For further information, visit the Hawaii Department of Health. At the left side of the page, place your cursor over "Permits & Licensing". From the drop down menu, select "Trades and Professions". On the Trade & Professions page, select "Licensing to Perform Marriages" |
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In the State of Hawaii marriage certificates, birth certificates, and death certificates are considered "vital records". Vital records are maintained by the State Department of Health. Visit their website for information on how to obtain vital records. More... |
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The application is available in the following link: Application |
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E-mail subscription services are available by clicking on the "Email Notifications" button on the home page. |
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Online services are available by clicking on the "Online Services" link located on the Home page. |
Molokai Ranch Questions
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Molokai Ranch arbitrarily picked this date and notified the Public Utilities Commission of it in a letter dated May 30, 2008. |
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The Hawaii Public Utilities Commission (PUC). The State Department of Health also regulates wastewater treatment facilities. |
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The PUC has: 1. Ordered the Molokai Utilities to continue to provide services unless and until the PUC approves a transfer or surrender of the utilities’ Certificates of Public Convenience and Necessity (CPCN) 2. Initiated a proceeding to provide temporary rate increases 3. Scheduled a public hearing on the proposed rate increases for Tuesday, July 15, 2008 at 10 a.m. at the Maunaloa Elementary School 4. Ordered Molokai Properties Limited, dba Molokai Ranch, to participate in the rate proceeding |
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Yes. The company provides water and sewer services to County-operated park facilities. |
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Any operator, private or government, would want a careful and practical review of the situation, including necessary financial information before assuming responsibility for these private systems. To date, the company has provided very little or no information about their operations, costs, repair needs, equipment inventory, liabilities, or future costs. The County did not design or build the company’s systems, and has never operated them. July |
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No. The County of Maui owns and operates: 70% of wastewater systems and less than 50% of water systems on Maui 20% of wastewater systems and 0% of water systems on Lanai 80% of wastewater systems and 15% of water systems on Molokai
On Molokai, water is also provided by Molokai Ranch, Department of Hawaiian Home Lands, Molokai Irrigation System and the Kawela Plantation.
On Lanai, Water is provided by the Lanai Company.
On Maui, in addition to the County of Maui, some of the many regulated water utilities include Hawaii Water Service Company, Kapalua Water Company, Hana Water Company, Launiupoko Water Company and the Olowalu Water Company. It is important to note that many parts of Maui County have no wastewater service at all. |
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The County has not conducted physical inspections of the Ranch’s water and sewer systems. The County has requested documents and other information concerning the system directly from the company and through the Governor’s task force leader, Abbey Mayer. The company has not responded to the County’s requests for information on their utility systems. Since no information was provided to the County, the Department of Environmental Management utilized the limited amount of information available through public information records on the sewer system owned and operated by Molokai Ranch. This preliminary endeavor revealed that the system would require a thorough assessment and full access to company records. Some of the items that an assessment would require include:
Records of all property connected to the utilities
Documents disclosing condition of assets and repairs
Maps
Yearly operating budgets for the past 5 years
Staffing requirements
Projected equipment replacement schedule
Permitting history (including violations, fines, enforcement actions)
Billing records
Number of water meters and sizes
All Department of Health-conducted Sanitary Surveys for the water system
Maintenance records of water storage tanks and reservoirs
Existing agreements between the company and property owners connected to the systems |
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Despite numerous attempts made, the County of Maui has never received an accurate report from Molokai Ranch stating the number of residents served by the privately operated systems. In Molokai Ranch’s notification letter to the PUC dated May 30, 2008, the company cites “approximately 1,200” customers. In a recent speech given by West Molokai Board president, Paul Mordisini, “more than 800 parcels of property” and “over 3,300” people are identified. |
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The Mayor of the County of Maui is not authorized to make such a declaration. However, the Governor under state law has the following powers: “The governor shall have the following further emergency functions and powers, irrespective of the existence of a civil defense emergency period: (4) Continuity of service. To assure the continuity of service by public utilities and other facilities, both publicly and privately owned, by regulating or, if necessary to the continuation of the service thereof, by taking over and operating the same.” – Hawaii Revised Statutes § 128-94(4) (Emergency Functions) With respect to wastewater treatment systems, Hawaii law states clearly: “Notwithstanding any other law to the contrary, if the governor or the director [of the State Department of Health] determines that an imminent peril to the public health and safety is or will be caused by the discharge of waste, any combination of discharges of waste, or any management practice that requires immediate action, the governor or the director, without a public hearing, may order any person causing or contributing to the discharge of waste to immediately reduce or stop the discharge, or to reduce, stop or change the management practice, and may take any and all other actions as may be necessary.” – Hawaii Revised Statutes § 342D-10 (Emergency Powers; Procedures) |
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The Mayor’s first letter to Governor Lingle was on April 23, 2008. It was written in response to unconfirmed rumors the Mayor received about Molokai Ranch considering discontinuation of its private water and sewer systems. The letter says: “The recent decision by Molokai Ranch to cease operations on the island of Molokai has been a serious blow. In addition to the immediate loss of jobs facing Molokai residents, informal communication indicates that Molokai Ranch is now considering discontinuing operations of its private water and wastewater systems. This news, if true, is shocking and irresponsible. Water and wastewater systems are intended to protect the public health and are, therefore, regulated by the Public Utilities Commission and the Department of Health.” The County of Maui has corresponded heavily with the State and Federal government in an effort to be clear and concise about growing concerns and the need for the State to exercise its existing regulatory powers. We have had some success including action by the PUC directing the utilities to continue operations beyond the August 31, 2008 deadline and an order issued by the PUC that calls for the parent company of Molokai Ranch to be a party to the PUC legal proceedings. The Mayor has written to the Governor requesting that the Governor invoke her authority and issue an emergency declaration for Molokai. |
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In addition to the interest expressed by the Molokai Community Service Council, the County of Maui is aware of at least two private companies interested in operating and/or owning the utilities that Molokai Ranch is threatening to abandon. The County is also prepared to join the state in taking legal action against Molokai Ranch. |
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The PUC says that the rate increases are necessary to ensure continuation of water and wastewater utility services and satisfy claims by the company that it cannot afford to operate at the current rates. |
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The County of Maui is prepared to offer financial support to those served by the Molokai Ranch systems who will be adversely affected by a rate increase. Details on the application process and qualifications will be announced soon. |
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That appears to be the case. |
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The County of Maui supports the state regulating agencies (PUC, DOH) in pursuing all available legal remedies, including criminal charges. |
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With so much unknown about the utilities’ present condition and future liabilities, it is difficult to determine how much money would be needed to operate and repair the utilities over the long term. Condemnation would require the County of Maui to use taxpayer money to purchase property at fair market value. |
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We fully expect there to be. Public safety is of utmost concern and the situation is being monitored closely by our Fire Department personnel. Fire Department officials have been monitoring fire risks closely. In fact, Fire Chief Murray was on Molokai last week to assess the West End vulnerability. |
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Demand that the governor declare an emergency that would allow the state to take over and operate the system or subsidize a new operator with state funds. |
P&R-Recreation
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Information regarding activities sponsored by the County Department of Parks and Recreation is located on this page: Maui Youth Connections |
Parks and Recreation
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Information regarding the Parks and Recreation's PALS program is available at this link: PALS program |
Personnel Services
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1. Review the current recruitment announcements. Announcements are posted in our office, on our website, and advertised in the Help Wanted sections of The Maui News, Honolulu Advertiser, and Honolulu Star Bulletin. We also distribute our announcements to schools, public libraries, and other agencies. We only accept applications for a particular class of work during the recruitment period, so it is important that you know what classes of work we are recruiting for. 2. For those classes of work that interest you, obtain a copy of the appropriate recruitment announcement. The announcement includes information about the nature of the work, minimum qualification requirements, salary, testing, and how to apply. Carefully review the "Minimum Qualification Requirements" section of the announcement to determine whether you meet the minimum requirements. 3. Complete an employment application form and submit it our office. Our address is: Department of Personnel Services. 200 South High Street Wailuku, Maui, Hawaii 96793 A separate application is required for each recruitment announcement. Letters and resumes alone will not be accepted. 4. Take the civil service test. The recruitment announcement will tell you what type of test is used for a particular class of work. Applying for County Jobs |
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Applications are accepted during recruitment periods ONLY. We will not accept applications for jobs for which we are not recruiting. Any application received after the filing deadline will be rejected. So keep checking the newspaper or visit us regularly to find out which jobs are currently available. |
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Applications must be submitted to the Department of Personnel Services. Our office is located on the sixth floor of the Maui County Building in Wailuku. Our address is 200 South High Street, Wailuku, Maui, Hawaii 96793. |
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In addition to the application, we may ask you to fill out a form seeking more details about your training and experience. We may also give you a written, oral, or performance test or a combination of these. The tests are to measure your skills, knowledge and abilities for the job. Once your application is screened and we determine that you meet the minimum qualification requirements, you will be notified by mail of the date, time and place of the exam. |
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You are ranked on the basis of your test score or scores, and/or training and experience, and Veterans Preference as applicable. The names of the five highest ranked eligibles are sent to the department for a vacancy. Any one of the five may be selected by the department. If you are selected, you will be required to pass a medical examination to make sure you are physically fit for your job. (The physical examination is at your own expense.) You will also be required to pass a pre-employment drug screening test as a condition of employment and may be required to undergo other pre-employment screening (criminal background check, etc.). You will also be required to complete a Form I-9, Employment Eligibility Verification form as required by the Immigration and Naturalization Service and present ORIGINAL documents to verify U.S. citizenship, permanent alien resident status or INS work authorization. Immigration and Naturalization Service |
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Yes, you are given a six-month probationary period (exception - police officers and fire fighters are given a one-year probationary period) which is considered part of the testing process. Upon successful completion of the probationary period, you become a full-fledged member of the civil service. |
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We assist the State of Hawaii and other counties in their recruitment efforts by having their recruitment announcements and application forms available at our office. |
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The Department of Personnel Services administers the civil service system for Maui County. The civil service system is an employment system that is based upon hiring, retaining, and promoting employees according to their qualifications and ability to do the work. Job opportunities include everything from clerical positions to construction trades positions to police officers and firefighters to scientific and managerial positions. |
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Here are some general reminders about completing a civil service application: 1. Type or write legibly so information can be easily read. 2. Fill out the application completely. 3. Describe your training and experience as accurately and completely as possible. Include paid and unpaid employment and volunteer work, dates of employment, how many hours per week you worked, and any degrees or course work completed, since this information will be used to determine your eligibility. 4. Attach copies of any documents or certificates required for verification. Examples include: *Form DD-214 for veterans preference *College diploma or transcript *Required licenses or certificates *Alien registration, etc. 5. Submit your application before the filing deadline which is listed on the recruitment announcement. Applications received after the deadline date will be rejected. Employment Application |
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You must submit an "Application for Examination" form for each recruitment you are applying for. You may attach a resume if you wish, but even if you are attaching a resume, you must fill out the "Experience" portion of the prescribed application form. |
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You may submit a photocopied application, as long as it has an original signature. You should take care, however, that the information on the application is accurate, current, and applicable to each class of work for which you apply. |
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You may mail in your application. Applications should be mailed to our office, and must be postmarked on or before the application deadline date. Applications postmarked after the deadline date will be rejected. |
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Not at this time. Although we make our application form available online, all applications must be submitted in "hard copy" format with an original signature. |
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Our Motor Vehicle and Driver Licensing Division states that your out-of-state driver's license remains valid for up to one year upon your arrival in Hawaii. As long as you are in possession of valid driver's license from any state or recognized country, you will qualify in meeting that requirement. |
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Considering the volume of documents which are submitted to our department, it is only on a very rare occasion that a submitted document has gone astray. Any document, such as a driver's license, which must be renewed periodically to remain valid, must be submitted with each application for employment, if the class of work you apply for requires one. On the other hand, permanent diplomas, degrees, etc. are noted and filed for future reference. |
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You will be sent notification of the test date, time, and location approximately 10 days prior to the test date. |
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Normally, exams are not rescheduled. Only under extreme extenuating circumstances will an applicant be permitted to be rescheduled to take an exam. The circumstances which cause an applicant to miss the exam are evaluated on a case-by-case basis. |
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There are three basic types of civil service tests: 1. Written- These are multiple choice tests in which you choose the best answer from several choices and mark your choice on an answer sheet. 2. Performance- These tests measure an applicant's ability to perform a particular task in a specified time period. Examples are typing, stenography, or physical agility. 3. Rating of Experience and Training- In these tests you are assigned a score based on the information you report on your application and any required application supplement. Any of these types of tests can be used alone, or a combination of these may be utilized. However, written examinations are normally used to test the greatest number of candidates. The recruitment announcement will tell you what type of test is used for a particular job title. |
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No, each examination has as its objective to measure knowledges, skills and abilities needed to successfully perform the duties of that particular class of work. |
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It is important to review the recruitment announcement to find out what kind of test will be administered. Practice materials are not available from our office; however, we offer the following suggestions to review for the test. To prepare for a WRITTEN test, you may wish to: 1. Review books and periodicals on the subjects listed in the test announcement. 2. Review the nature of the work and the requirements listed in the test announcement. To prepare for a PERFORMANCE test, you may wish to: 1. Review the test announcement to determine the performance standards that must be met. 2. Practice the skill to improve your chances of getting a good score. A RATING OF TRAINING AND EXPERIENCE is a test even though you are not required to take a written or oral test. A rating is derived from the information presented on your application and application supplement, if one is required. To prepare for this type of test, you may wish to: 1. Read the instructions on the application and any required application supplement. 2. When submitting your application, include all the required documentation. 3. Describe your experience and training thoroughly, accurately and neatly, since your score is based on the information presented. 4. Be sure to include dates of employment and number of hours worked, your job title and the names of your employers. |
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If you are taking a written or performance examination, you must bring the following: 1. Your examination notice/admission card. 2. Your identification must contain a signature and a recent photograph, such as a driver's license or military identification. If you do not bring the required identification to the test, you may not be allowed to take the test. 3. If you are attending a written examination, please bring two No. 2 pencils, which you will use to complete your answer sheet. Do not bring calculators, reference materials, etc., unless specifically instructed to do so. |
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1. Apply for all classes of work for which you meet the minimum qualification requirements. 2. Consider taking additional training in order to qualify for more job titles. 3. Periodically review the current recruitment announcements. 4. Be flexible and persistent. 5. Consider as many kinds of employment options as possible including career, temporary, part-time, seasonal and limited term. |
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You will receive a notice of your examination results in the mail. Do not phone to ask about your score. This notice provides information on: 1. Your test results 2. How long your name will remain on the eligible list. If you pass the required the examinations, your name is placed on the eligible list for this class of work. Positions in the civil service system are filled from this pool of eligible applicants. |
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You should receive your results in 2-6 weeks. |
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If you pass the test, your name is placed on the eligible list for this class of work. Positions in the civil service system are filled from this pool of eligible applicants. You are ranked on the basis of your test score or scores, and/or training and experience, and Veterans Preference as applicable. When an opening occurs, a list of eligible candidates is sent to the hiring department upon their request. The list is established according to ranking and number of positions to be filled. The hiring department conducts the actual job interview and makes the selection. If you are selected for the position, the department will notify you and establish a start date. If your name is not initially referred for an interview, your name remains on the eligibility list for at least a year. You may be certified when additional vacancies are announced, and/or when eligiblies fail to accept a job offer, or find other employment. |
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After you are offered a position, you will be required to undergo a physical examination to ensure that you meet the medical standards for the position. (This physical examination is at your expense.) You will also be required to pass a pre-employment drug screening test as a condition of employment. Depending on the position that you are selected for, you may also be required to undergo additional screening, such as a criminal records check, etc. Once you have started your employment, you will serve a probationary period. Although the length of this period varies, most positions have a six-month probationary period. After notification of the successful completion of this probationary period, you will gain regular civil service status. |
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Every time the County recruits for a class of work, you may submit an application and sit for the exam if your application is accepted. There is no limit to the number of times an individual may take a civil service exam, as long as you submit a timely application and continue to meet the minimum qualification requirements (training, experience, and other licenses and/or certifications) for that particular class of work. |
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No. A conviction does not automatically bar you from employment. Each case is considered on its own merits. |
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The Department of Personnel Services is committed to offering applicants with disabilities a broad range of services and reasonable accommodations enabling them to compete for employment opportunities to the best of their ability. If you are an applicant with a disability who feels you may need a testing accommodation, please contact our office to discuss the request. It is your responsibility to inform us of your need prior to the test date so that we can determine if a reasonable accommodation can be provided. |
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Veterans may be granted preference, depending on the dates and/or nature of their service. Please refer to the US Office of Personnel Management for more information. US Office of Personnel Management |
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If you are a former civil service employee who left in good standing, you may be placed on the reemployment list for the class of work which you last held permanent status for a period of three years from the date of your separation from service. You must submit this request to us in writing. The employing department is under no obligation to hire an individual on the re-employment list. |
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Yes. A transfer is the movement of an employee within the civil service system from one position to another. Transfer may occur within or between county departments, or between Maui County and other counties or state agencies within the state which utilize the civil service system. Transfers must be to the same or a similar job classification. If you are interested in transfer opportunities, contact the agencies where you desire to transfer. The agency is under no obligation to consider transfer requests. |
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No, the Department of Personnel Services is open weekdays, Monday through Fridays from 7:45 a.m. to 4:30 p.m, except for state holidays. |
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Right now, the County employs about 2,090 employees. |
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If you were ranked high, but not one of the top five, don't give up. Your name remains on our eligibility list for at least a year. You may be certified when additional vacancies are announced, or when eligibles fail to accept a job offer or find other employment. |
Plumbing Permit Information
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No. Only the Plumbing Contractor who obtained the permit can call for an inspection. |
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The following information is required: 1. Homeowner's name 2. Physical location of construction 3. Associated building permit number if applicable 4. Tax Map Key(TMK)number of parcel 5. Fixture count |
Police
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Send your requests to Maui Police Department. More... |
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Call 244-6400 for non-emergency issues. |
Prosecuting Attorney
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Courtroom proceedings can be long so try to find a neighbor, friend or relative to care for your children. There are no child care services provided by the court or the Prosecuting Attorney's Office. |
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After talking with the deputy prosecuting attorney handling the case, he or she will direct you to proceed to a particular area of the courthouse. In virtually all cases where you will be a witness, you will be instructed to wait outside the courtroom until it is time for you take the witness stand. Once having given your testimony, you will be requested to leave the courtroom. Unless you are specifically instructed otherwise, you should return to the waiting area outside the courtroom until the attorney excuses you |
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It varies. You may be excused after only a few minutes, or you might be needed for more than a day. Most witnesses remain on the witness stand less than an hour. Feel free to call the Victim/Witness Assistance Division if you need to know how long you will be expected to be available to testify. A victim/witness counselor will obtain an estimate from the deputy prosecuting attorney. Ordinarily, you will only need to be in court during the time you need to testify. You do not need to be there during the entire trial. You may choose to remain at the courthouse during the trial but you will no be allowed to hear the other witnesses testify. You may return for the closing arguments and the reading of the jury's or judge's verdict. |
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These cases are generally heard in Family Court. |
Public Works
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The Public Works Department has published a brochure with helpful information about the impact of our streams on the rest of the 'aina and how you can help keep them clear of debris. Malama Kahawai Brochure |
PW-DSA
Solid Waste Resource Advisory Committee (SWRAC)
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The Draft Revised ISWMP may be viewed and downloaded free of charge from the Division’s website. See link below. A printed copy is available for review at all County of Maui Public Libraries. Digital copies of the Draft Revised ISWMP on a CD may be obtained at the Division office listed below for a fee of $3.00 or, by mail, for $5.00. A printed copy of the Draft ISWMP (approximately 1,200 page document) may also be obtained at the Division office for a fee of $60.00, due and payable at the time of pickup. Please make checks payable to “County of Maui.” Please contact the Solid Waste Division at least two (2) working days in advance of your request at (808) 270-7880 if you are requesting a printed copy. The Division office is located in One Main Plaza, 2200 Main Street, Suite 225, Wailuku, Hawaii, 96793. More... |
Subdivision
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The zoning of the property is determined by the Department of Planning, and will also determine the minimum lot size of the proposed consolidated or subdivided lots. The application checklist is included with the Subdivision Application. Complete the application and submit to the Subdivision Office for processing. For further inquiries, call (808) 270-7252. Subdivision Application web page |
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The subdivision process includes a preliminary subdivision approval normally issued upon receipt of the requirements from the reviewing agencies, and consists of a stamped plat, with any revisions to be made noted thereon, and a letter listing the conditions to be met to obtain final subdivision approval. The County has 45 calendar days to issue a preliminary subdivision approval from the date the preliminary map and supplemental materials are deemed complete and satisfactorily received. Final subdivision approval will depend on how soon the subdivider is able to meet the conditions of approval. For further inquiries, call (808) 270-7252. Subdivision Application web page |
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The condominium process is regulated by the State of Hawaii, Department of Commerce and Consumer Affairs, Real Estate Branch, to create a special form of ownership of real property that includes bylaws of the Association of Apartment Owners. For further information, contact their office at (808) 586-2643. The subdivision process is regulated by the County. Subdivisions and consolidations, and all streets or ways within the county created for the purpose of subdividing land are approved by the Director of Department of Public Works with zoning ordinances taking precedence over a condominium lot. DCCA Real Estate Branch website |
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Contact the Department of Planning, Zoning and Enforcement Division at (808) 270-7253. ZAED Division |
Transient Vacation Rentals (TVRs)
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A TVR is any rental of a housing unit for less than 180 days. |
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A Bed and Breakfast business involves the rental of rooms in the same house in which the owner or manager lives. A Transient Vacation Rental involves all other types of short-term (less than 180 days) rentals, including ohana units. The County Council is considering amending the definition of a B&B to require that the owner live on-site but allow the renting an ohana unit. |
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An estimated 16,000-plus TVRs may operate legally in the County, many in multi-unit buildings, along with several hundred single family units. They operate legally because they are in an approved zoning district (hotel, business, historic, etc). Those that are not in approved districts and are operating legally, have applied for and received a “conditional permit” that is required to conduct a vacation rental business in a residential, rural or agricultural zoned district. |
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Yes. There is a backlog of applications that was created when the previous Administration stopped processing applications. Each application for a “Conditional Permit” is seeking, essentially, the right to operate a business in a zoning district where such businesses are not normally allowed. The process to receive a conditional permit is arduous. While not rapid enough for some applicants the process is deliberate in its method for a reason. The review process takes into consideration comments from neighbors and agencies that would be affected by a permit that seeks to allow such a business to operate in their neighborhood. Current legislative bills proposed by the Mayor and her Administration are now being considered by the County Council and are intended to help streamline the process. |
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Hotel districts are intended for short term rentals. Residential districts are intended to provide for long term housing for our residents. Agricultural Districts are intended for farm uses. |
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The Planning Department prepares draft zoning plans. Public hearings are held by the County Council, who then adopts ordinances designating the different zoning districts |
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The previous Administration told operators that if they submitted an application, they could operate unless and until the application was denied. Simultaneously, the previous Administration told operators that if they requested their applications to be put on hold, the Administration would stop processing them. This created a situation that would allow illegal TVRs to operate indefinitely. Consequently, illegal TVR operators whose locations were in residential, rural and agricultural districts (areas that require a conditional permit) believed that they had a “contract” with the County of Maui that allowed them to operate without a permit in areas not zoned for their business. The District Court eventually ruled that there was no such “contract”. Additionally, property buyers who were considering operating a TVR have been ill-advised when told by a seller or a seller’s representative that a permit was not necessary or that the permitting process was a simple one. |
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The contentious issue of illegally operated transient vacation rentals has been around for a long time. The Council adopted a law that prohibited TVRs outside of hotel districts in 1981. Several years ago, a resolution was submitted by then-Councilmember Arakawa to the Council that would have urged the Administration to suspend enforcement against illegal TVRs. The Council killed the resolution. Soon afterwards, the newly elected Mayor Arakawa unilaterally stopped enforcement without conducting any public hearings. More recently, after 4 years of council hearings and public meetings, a bill that would have revised the laws regarding TVRs was submitted to the County’s three planning commissions. Each planning commission is made up of 9 people who are residents of the island of the planning commission on which that member serves. All three of the Planning Commissions voted to recommend denial of the bill. Commissioners on all three planning commissions were appointees of former mayors Apana and Arakawa. About 11 weeks after Mayor Tavares took office, the County Council voted on March 16, 2007 to stop further Council action on the legislative bill. The Council voted to “file” the bill, which stopped any advancement of it. The Council urged the Administration to enforce existing laws. |
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The County of Maui reassures tourists through every opportunity it has and Maui was recently voted Best Island in the world by readers of the international travel magazine Conde Nast. It has been unfortunate that tourists and those in the visitor industry received damaging information from operators of illegal TVRS seeking to find support. |
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It is widely recognized that the economic meltdown is worldwide. Among the most important factors are the soaring fuel prices that have caused airfares to increase dramatically – creating a significanteconomic impact for an island state reliant on visitors traveling via air. The ending of ATA and Aloha Airlines in the spring of this year worsened an already difficult situation for tourism. Claims that special events have been cancelled solely because of the enforcement efforts on unpermitted TVRs are unsubstantiated. The County of Maui is anticipating reduced revenue from a number of sources and is taking action to do as households and individuals do when faced with financial challenges: exercise restraint in spending and demonstrate fiscal control. Overlooking an illegal activity in the hopes of making up for an economic recession is unwise and unfair to the many businesses such as gas stations, livestock farms, retailers, restaurants, and construction contractors who have fulfilled the legal requirements to operate their businesses. |
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The Maui County Code Chapter 19.37 prohibits transient vacation rentals outside of the hotel district. The Maui County Code Chapter 19.64 allows for Bed and Breakfast operations within the business district as well as the residential districts with a permit. The conditional permit process is used by owner/operators to establish either a TVR or B&B outside of these allowed districts. |
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Operating an illegal TVR is subject to an initial fine of $1,000 along with a daily fine that can progress up to $1,000 per day. A trial is not necessary. There is an appeal process that could include the court system to resolve the appeal. |
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The County Council has unanimously expressed strong concerns with the previous Administration’s non-enforcement of laws that prohibit TVRs in areas not zoned for such a business and requested enforcement of existing laws. As the elected representatives of the citizens of our community the Council Members were responding to concerns from their constituents about the rapid increase of unregulated vacation rental operating without a permit. In early 2007, TVR owners and operators were encouraged by the Administration to apply and obtain the required permits. Efforts were made to remind the industry of existing laws that affect transient vacation rentals. Unfortunately, many chose to not pursue an application. |
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Property sellers, their representatives and operators started to take advantage of the non-enforcement. The number of illegal TVRs exploded, doubling from about 600 to 1,200 in just 7 years. If the non-enforcement policy had been continued, we estimate that the number would now be over 1,400 and still increasing at a 14% annual rate. |
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Citizens have complained that adjacent homes are disturbed by late night noise and face parking problems; that vacation rentals take away long term rentals from our residents and affect the affordability of local housing; that some neighborhoods have been turned into mini-resorts due to so many TVRs; and that illegal TVRs are inconsistent with some of our community plans. Because TVRs do not have an owner or manager on site, sometimes it becomes difficult for neighbors to resolve conflicts that recur with each different customer staying at the location. |
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No. Vacation rentals that are operating legally, either within an approved district or with a Conditional Permit that allows them an exception to do business in residential, rural or agricultural areas exist. The County of Maui needed to address concerns by citizens and Council Members that allowing illegal TVRs wasn’t fair to businesses that were operating with required permits. |
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The County Council held six public hearings in 2007 where enforcement against illegal TVRs was discussed. Public testimony was received. Each of the hearings was televised and received front page coverage in the Maui News. |
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The previous non-enforcement policy was expected to be for a short period of time. However, it continued for over 6 years. Nearly two years has gone by since the Council asked the Administration to enforce existing laws. While the County Council and the Administration are still working on changing the laws, there is no certainty that a new law will ever be adopted or how long it would take to adopt and implement one after it receives Council approval. |
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Last year, operators who were not in compliance with current laws, but had submitted applications to become legal, were provided a six-month grace period to take steps to cease their operation until they became legally permitted. The six-month period was intended to allow time for the operator to work with its customers who were unaware of the situation. The County of Maui continues to work as prudently as possible with operators of illegal TVRs. |
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Yes. 75% of the recent TVR applications reviewed by the Planning Commission are from out-of-State owners. 42% of these out-of-State owners have purchased multiple homes to use as TVRs. |
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Yes. Affected residents that are part of the permit review have expressed much more support for owner-occupied vacation rentals, such as Bed and Breakfasts. 55% of pending TVR applications have no owner/manager on the property. Only one TVR application has received approval that had no owner/manager on the property. |
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The legislative bills would streamline permitting by no longer requiring a public hearing for bed and breakfasts (B&Bs). The B&B could include the rental of the ohana unit with the owner of the B&B required to live on site. B&Bs would be allowed in the Residential District, Rural District and in the Agricultural District if standards are met. TVRs would only be allowed in resort areas and business districts. |
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An application is not the same as a permit and existing laws require a permit be obtained before operating. The application may not be approved, as was the case this year when the Planning Commission recommended denial of 6 applications from out-of-state applicants that have no owner/manager on site. |
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The Mayor is obligated to enforce duly-enacted laws, such as the zoning ordinances that prohibit unpermitted transient vacation rentals in residential districts. In a lawsuit filed by the Maui Vacation Rental Association (MVRA v. County, Civil No. CV 07-00495 JMS/KSC), the federal court upheld the County of Maui’s actions to enforce the law. Additionally, it is a customer’s rightful expectation that government, through regulation and monitoring, has verified that the business meets fire, building and health codes for the customer’s benefit and safety. It is important to note that the Administration enforces laws and the County Council, as the legislative arm of County government, adopts proposed legislation into law. |
Tsunami FAQs
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A tsunami (soo-NAH-mee) is a series of traveling ocean waves of extremely long length. These generally appear as a large, steep wave face and produce rapid flooding of low-lying coastal areas. These are generated by disturbances associated primarily with earthquakes occurring below or near the ocean floor. This can also be generated by landslides, both above and beneath the surface of the ocean. It may take hours for tsunami waves to reach the Coast of Maui County following an earthquake far out in the Pacific Ocean. The Pacific Tsunami Warning Center located on Oahu alerts local officials who may order evacuation. Some isolated areas may not receive official announcements. If you notice a sudden drop or rise in sea level, it may be a warning of impending danger. Move to high ground or inland immediately. The waves can kill and injure people and cause great property damage where they come ashore. The first wave is often not the largest and may be spaced many miles and minutes apart. They may also continue to arrive for several hours. The most destructive tsunami can be classified as local or regional, meaning their destructive effects are confined to coasts within 60 - 600 miles of the source -- usually an earthquake. It follows that the majority of tsunami related casualties and property damage also come from local tsunami. Between 1975 and 1998 there have been at least eighteen in the Pacific and its adjacent seas resulting in significant casualties and/or property damage |
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Tsunamis can inflict severe damage to property and pose a threat to life in coastal communities. Although most people imagine a tsunami as a large, steep wave breaking on the shore, tsunamis generally appear as an advancing tide without a developed wave face and produce rapid flooding of beaches open to the ocean, low-lying coastal areas, bay entrances or tidal flats, and the shores of coastal rivers. Tsunamis can occur at any time of the day or night, under any and all weather conditions, and in all seasons. |
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A strong off-shore earthquake may generate a tsunami. Therefore, if you feel the ground shake, evacuate inland or to high ground immediately and return only after officials say it is safe to do so. During distant source tsunami events, local Civil Defense officials will advise citizens to evacuate by sounding the Civil Defense sirens, making an announcement over the Emergency Alert System (EAS) or over NOAA Weather Radio or local radio broadcasts. Compliance is voluntary, but orders are given only in the most serious of circumstances. |
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Go to an area 50 feet above sea level, if possible. If you don't have time to travel to high ground, but are in a multi-story building, go to an upper level of the home or building. If you are on the beach and unable to get to high ground go inland as far as you can. The tsunami evacuation maps found in the Verizon Telephone Book illustrates the primary evacuation routes. Take your disaster supply kit with you, if possible. Shelters will be opened as needed. Listen to your radio for details. Pets are NOT allowed at emergency shelters so please plan ahead for their safety. |
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Go on foot if necessary, particularly if an earthquake has caused damage to roads, power lines, and resulted in significant debris. Remember: * Never go to the coast to watch a tsunami. Tsunamis move faster than a person can run. If you are camping on or near the beach, you may have to abandon your campsite to go inland or to higher ground to save your life. * Do not return to shore after the first wave. Wait for Emergency Management officials to give the "All Clear" before you return. * If you see an unexpected rise or fall in the coastal water, a tsunami may be approaching. Do not wait - instead move inland or uphill as quickly as possible. * Stay tuned to your radio, marine radio or NOAA Weather Radio during a disaster. Bulletins will be issued regularly through local Emergency Management officials and National Weather Service. * Call 9-1-1 only for life threatening emergencies. |
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* Drop, cover and hold. Get under a sturdy object and hold on. Watch for falling objects. * As soon as the shaking is over, move to high ground or inland. Do not wait for an official warning. * Stay away from the coast. Waves may continue to arrive for hours. * Listen to your local radio station for an official "All Clear" notice before returning to the coastal area. * Be alert for aftershocks. |
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* Develop a family disaster plan. Everyone needs to know what to do on their own to protect them from an earthquake. * Be familiar with local Emergency Management earthquake and tsunami plans. Know where to go to survive a tsunami. * Be prepared to survive on your own for a minimum of three days. * Prepare a disaster supply kit for your home, automobile and work. A list of recommended supplies for your kit can be found on this web site. * Take a first aid course and learn survival skills. Knowledge is your greatest defense against potential disaster. |
Wailuku Redevelopment Plan
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The Plan provides the vision, direction, and plan of action for the revitalization of the Wailuku Redevelopment Area. The Plan also establishes the policy framework and process within which the Maui Redevelopment Agency (MRA) will implement specific projects intended to foster economic revitalization. This plan is not intended to be a regional plan for Central Maui, an urban design plan for Wailuku Town or an economic feasibility study for a specific project. It is a strategic plan for the economic and physical revitalization of the Wailuku Redevelopment Area. |
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1. New amenities (theater, restaurants, festivals, commercial and residential opportunities). 2. More job opportunities (entrepreneurial start up, construction, retail, service, office). 3. Restoration of pride in Maui's civic center. 4. Increased tax base to provide greater public safety and services. 5. Rehabilitation and restoration of buildings and public spaces. |
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1. Enhanced public safety with a new police substation, better street lighting and more nighttime and weekend activity. 2. Increased parking capacity at the Wailuku Municipal Parking Lot, behind the Iao Theater and at other strategic locations. 3. Streetscape beautification including street trees, shrubs, flowers, street furniture and lighting. 4. New community park and restroom facilities adjacent to the Iao Theater. 5. Upgraded infrastructure including new sidewalks, drainage facilities, and wastewater and water lines where needed. 6. Enhanced business climate including a reduction in regulatory impediments and new market development initiatives. |
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1. Clear, focused mission to act on and advocate for the economic and physical revitalization of areas within the Wailuku Redevelopment Area. 2. Regulatory relief from building, zoning and parking requirements that aren't suitable for older commercial areas. 3. One stop permit review to reduce the risk, uncertainty and time that it takes to make an investment or start a business in Wailuku. 4. Access to federal funds for communities that meet federal criteria for slum and blight designation and have an approved Redevelopment Plan. 5. Innovative public finance tools such as tax increment and community district financing to upgrade infrastructure and supplement services provided by the County such as sidewalk maintenance and cleaning, trash removal, landscaping and security. 6. Forum for public participation with established notification procedures, meeting requirements and mechanisms to facilitate community input into the planning process. 7. Design review to maintain town character, view planes and historical assets. |
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Throughout 1999 and early 2000 the MRA conducted workshops, community meetings and public hearings to formulate the recommendations in this Plan. Specifically, the following types tools were utilized to encourage public participation during the planning process: 1. Community-based workshops. 2. Wailuku Growth by Design Visioning Workshop - February 1999 (70 participants) 3. Community meeting (60 participants)4. Stakeholder notification and input 5. Flyers delivered to town merchants. 6. Direct mailouts to affected landowners. 7. Meetings with the Wailuku Landowner Task Force 8. Small Town Code stakeholder survey 9. Maui Redevelopment Agency - 12 public meetings 10. Wailuku Main Street Association participation, review and comment 11. Wailuku Main Street Association (WMSA) small town revitalization conference - October, 1999 12. Televised (Akaku) repeats of the WMSA conference. 13. WMSA special committee (design, parking, etc.) reviews 14. Maui Planning Commission review and approval 15. Public workshop and site inspection - November 22, 1999 16. Public workshop - January 10, 2000 17. Public hearing - January 25, 2000 18. Window exhibit along Market Street 19. Radio spots / interviews 20. Newspaper press releases and feature stories in the Maui News, Honolulu Star Bulletin, Pacific Business News. |
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1. To find that the Redevelopment Area is a "blighted area" pursuant to Hawaii Revised Statutes (HRS) Section 53-1(3). 2. To review and approve, amend and approve or disapprove the Plan by resolution as required by HRS 53-6(b). Hawaii Revised Statutes |
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The definition of a "blighted area" as established by HRS, Subsection 53-1(3)is as follows: An area (including a slum area), whether it is improved or unimproved, in which conditions such as: the dilapidation, deterioration, age, or obsolescence of the buildings or improvements thereon; inadequate ventilation, light, sanitation, or open spaces, or other unsanitary or unsafe conditions; high density of population and over- crowding; defective or inadequate street layout; faulty lot layout in relation to size, adequacy, accessibility, or usefulness; diversity of ownership; tax or special assessment delinquency exceeding the fair value of the land; defective or unusual conditions of title; improper subdivision or obsolete platting; existence of conditions which endanger life or property by fire or other causes; or any combination of these factors or conditions predominate, thus making the area an economic or social liability, or conducive to ill health, transmission of disease, infant mortality, juvenile delinquency, or crime, or otherwise detrimental to the public health, safety, morals, and welfare. Hawaii Revised Statutes (HRS) 53-1(3) Urban Renewal Law |
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The following criteria were used to establish the proposed boundary: 1. Conditions within the area meet the slum and blight criteria as set forth in HRS Section 53-1(3); 2. The area is in a commercial use, designated for a commercial use or adjacent to a commercial use; 3. Existing conditions within the area (land use pattern, condition of building stock and infrastructure systems, etc.) are such that the area could benefit from the tools that the MRA has to promote physical and economic revitalization; and 4. The area functions as an integrated unit, and is of such a scale that project implementation is practical and feasible. |
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1. Review and approve, amend and approve or disapprove the Plan by resolution at a public hearing. 2. Publish a notice of the public hearing on three separate days. The first notice shall be published at least 10 days prior to the public hearing. 3. Any amendment by the Council must be accepted by the Maui Redevelopment Agency prior to final approval by the Council. 4. Subsequent to Council approval of the Redevelopment Plan, notice of the approval shall be published in at least three publications. 5. Proceedings with respect to the Redevelopment Project shall be stayed 30 days after the first publication of approval. |
Wastewater Injection Wells
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Every day, residents, businesses and visitors in our county send over 14.6 million gallons of wastewater down drains that lead to our sewer systems. This is a substantial amount for our sewer infrastructure to manage.An excess of approximately 11.4 million gallons per day of reclaimed water is produced at County of Maui treatment facilities. Since the County of Maui does not have sufficient storage and distribution capability to utilize all of the reclaimed wastewater produced on our islands, the excess is sent to the injection wells. The County of Maui wastewater treatment plants and injection wells reduce the impact of human waste on the environment. |
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An injection well is a deeper-than-wide pipe that is placed vertically into the ground. Injection wells are located downstream of any potable water sources. The County of Maui uses Class V injection wells as a means of disposing the treated domestic, commercial and industrial wastewater that has been processed at County of Maui sewage treatment plants. The EPA estimates that there are over 1.7 million injection wells throughout the United States. |
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Only highly-treated wastewater goes into all of the County of Maui’s underground injection wells. The County of Maui processes this water to remove solids and contaminates to dramatically improve the water quality so that it can be reintroduced into our environment with minimal effect. Wastewater discharged into wells is absorbed by natural geologic formations, which complete the treatment by natural filtering through rock and sand layers. When properly sited, constructed and operated, injection wells are an economical, environmentally responsible and effective tool for safe wastewater management. |
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The County of Maui owns and operates 18 wells: eight in Kahului, four in Lahaina, three in Kihei and three in Kaunakakai on Molokai. Seventeen of the injection wells in Maui County range in depth from 180 to 385 feet; Molokai has one that is 29 feet deep. |
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Except for one well on Molokai, which is located less than a mile from the Kaunakakai Wastewater Treatment Plant and monitored on a regular basis, County of Maui wells are located within our wastewater treatment plant sites to allow close monitoring of use and performance and avoid potential pumping costs that would otherwise be passed on to sewer users. |
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Yes. There are numerous privately-owned and operated injection wells in our county. Many privately-owned condominiums and businesses in areas that were built outside of existing County of Maui sewer service have their own injection well(s). Single-family homes built outside sewer service areas use cesspools or septic systems discharging minimally treated waste directly into the ground. |
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No. The injection wells adjacent to Maalaea are privately-owned and operated by the condominiums in the area. They are shallow compared to the County of Maui’s injection wells, and do not undergo the same level of treatment as is done in County of Maui treatment facilities. |
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In the mid-1970s, the County of Maui began switching over to treatment plants and injection wells, replacing pipes that discharged sewage into the ocean, in order to comply with the Clean Water Act created by the federal government to protect near-shore ocean waters. |
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Raw, untreated sewage was discharged directly into near-shore ocean waters. |
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Studies do not prove that nutrients (including nitrogen) from these wells are the sole or most significant source of blooms or reef damage. While independent studies detected injection well discharge in some areas of algae blooms, other sources from rainfall runoff, reef siltation, agricultural fertilizer, over-fishing and human interaction must also be analyzed as contributing causes. It is important to thoroughly consider and identify all sources so that efforts to eliminate damage are successful. |
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The United States Environmental Protection Agency (EPA) and the state Department of Health (DOH) are the regulating agencies responsible for overseeing health and safety requirements. The EPA and DOH approve well construction and issue permits. Industry standards for type, volume and quality of discharge into the wells are set by the federal and state government agencies. |
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Yes. All of the County of Maui’s 18 underground injection wells go through regular testing and reporting in order to verify proper well operations and maintenance. The County of Maui’s injection wells are approved by the EPA and the DOH as an environmentally sound, effective and safe disposal method. |
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The water sent to the injection wells at the County of Maui treatment plants looks no different than your tap water at home. In producing this water, the County of Maui goes beyond the minimum requirements set by state and federal regulators. Our permits require that the water consist of no more than 30 mg/l of Biochemical Oxygen Demand (BOD5), 30 mg/l Total Suspended Solids (TSS) and 10mg/l of Total Nitrogen. Nevertheless, our plants typically deliver water far cleaner than required. The County of Maui’s treatment plants normally produce effluent with less than 5mg/l BOD5 and TSS. Our treatment plants use an aerobic biological process, nutrient removal and filtration. Because the water contains between 4 and 10 mg/l of Total Nitrogen (the regulatory limit is 10mg/l) - the effluent that our treatment facilities produce actually meets federal and state drinking water standards for Total Nitrogen. |
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Currently, 22% of our wastewater is recycled and reused for landscape, golf course and agricultural irrigation, fire control and construction dust control. It is important to note that during rainy periods less recycled wastewater is needed and therefore less utilized – resulting in a larger percentage disposed of through injection wells.By making use of recycled water that comes from treated wastewater, potable water can be conserved. |
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More wastewater could be reused if there were additional pipeline infrastructure available. Because distributing recycled water requires a separate and dedicated pipeline, additional pipeline systems will need to be built and put in throughout the county in order to increase the amount of wastewater that is recycled. Any costs to plan, build and install new systems would be shouldered by county taxpayers. |
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Alternatives being considered around the world include expanding R-1-quality water recycling systems for landscape irrigation, agriculture or recreational facilities; constructing deep ocean outfalls; directly discharging to the ocean, waterways or streams; recycling to R-0 standards for reintroduction into drinking water; developing huge ponds for natural evaporation; applying to the ground; or a combination of several of these methods. Technology for these methods exists today; however, each alternative carries varying economic, social and environmental costs that need to be considered; in most cases, the alternatives incur significant costs that must be supported by taxpayers. |
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Probably not. It is likely that any federal mandate will NOT be accompanied by federal funding support. Improvements and construction of additional pipelines can be expected to come from local County government through increased sewer and water usage fees. |
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Yes. Since the early 1990s, federal grant funding for wastewater treatment plants throughout the nation stopped, placing the burden on local governments to assess user fees to pay for operations, maintenance and replacement costs. Wastewater facilities depend entirely on user fees and do not receive funding from the County of Maui’s general fund. Thus, any unfunded federal mandate would result in increased costs paid for by sewer system customers. |
Water Quality - Lead and Copper
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Lead is not detectable in the DWS system. It comes from lead-based solder, lead service lines, brass faucets, and bronze components. It is mainly found in older homes (pre-1986) where lead-based solder was used, or in homes in which high lead brass fixtures were used in plumbing systems. New fixtures can also leach lead. Regardless of the age of your home, you should get your water tested at the DWS Laboratory to find out for sure if your plumbing is leaching lead. The testing is free for Upcountry customers. Call (808) 270-7550 for more information. More information on lead and copper |
Water-Conservation
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Check out the conservation page for a handful of articles on how you can conserve water. Also, you can call the Water Resources & Planning Division at 244-8550 and leave a message on the recorder. Water conservation information |
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There are lots of good reasons to conserve water. Here is our top ten list: 1. It's the responsible thing to do.2. You'll also save on water bills. 3. Model responsible behavior for children. 4. Save on sewer (wastewater) bills. 5. Protect fragile ecosystems by reducing stream-flow draw. 6. Save money for your children -- every two percent conserved pushes back expansion by one year. 7. Save money on heating bills. 8. Reduce load on wastewater treatment plants, delaying the need for expansion. 9. Preserve our most precious natural resource. 10. Reduce storm water pollution. |
Water-Employment
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The Maui Department of Water Supply employs accountants, engineers, clerical personnel, pipefitters, microbiologists, heavy equipment operators, mechanics, water treatment plant operators and more. The department hires the most qualified candidates for each of our positions. If you have what it takes and are interested in a career with the Department of Water Supply, check with the County of Maui's Department of Personnel Services to see the current list of continuous recruitment vacancies. The Department of Personnel Services handles recruitments for all vacancies for the Department of Water Supply. Job openings are posted in the Personnel Services office, located at Ka Lana O Maui, 200 S. High Street, Wailuku, HI 96793, on the 6th floor. Openings are also advertised with local newspapers, including the Maui News. County positions are also listed with America's Job Bank. Employment Opportunities |
Water-General
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How much water do I need? Consumers should ensure a safe supply of water for emergency use, by storing at least two (2) quarts of water per person per day that you expect an emergency to last. In other words, a supply of two gallons of water per person should last for 4 days. Don't forget to have some water on hand for your pets. Don't wait to store water supplies. It would be wise to clean containers you will be using to store water ahead of time. Once you have been advised to store water, it would be best not to wait until the last minute, as many other people will be trying to draw water at the same time. How can I disinfect my water for drinking? If the water system did not have any main breaks or loss of water pressure, the water quality can generally be assumed to be safe for drinking. Otherwise, any water that will used for drinking, cooking, or brushing the teeth should be properly disinfected before use. Consumers should listen to the radio for advisories on the areas where water has become contaminated and unsafe to drink. Follow directions and advisories from the Maui Department of Water Supply, Civil Defense, or the Department of Health on disinfecting water and/or the location of alternative water supplies. Should there be any concerns over the safety of the potable water, the following may be considered for disinfecting water: Heat and strain the water through a clean cloth into a container to remove any sediment or floating matter. Boil the water vigorously for 2 to 3 minutes. Allow the water to cool. The flat taste caused by boiling is easily removed by adding a pinch of salt to each quart of boiled water or pour the water back and forth from one clean container to another. Chemical Treatment When boiling water is not possible, chemical disinfection should be used. The two chemicals commonly used are chlorine or iodine. Strain the water as in step #1 above and purify with chlorine or iodine as follows: Chlorine - Any household bleach solution (plain, not scented) that contains hypochlorite may be used for disinfection. The strength is given on the label; use the following to determine the amount of chlorine to add per quart of water. Available Chlorine Drops per Quart of clean water* 1% 10 4-6% 2 7-10% 1 *Double the amount for turbid (cloudy) water The treated water should be mixed thoroughly and allowed to stand for 30 minutes. The water should have a slight chlorine odor, if not, repeat the dosage and allow the water to stand for an additional 15 minutes. If the treated water has too strong a chlorine taste, it can be made palatable by allowing the water to stand exposed to the air for a few hours or by pouring it from one clean container to another several times. Iodine - Common household iodine from the medicine chest or first aid kit package may be used to disinfect water. Add five (5) drops of 2% United States Pharmacopeia (U.S.P.) tincture of Iodine to each quart of clear water. For turbid water add 10 drops and let the solution stand for at least 30 minutes.
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In general, the Department's hours of operation are from 7:45 a.m. to 4:30 p.m. on weekdays (Monday through Friday). The Customer Service Front Window on the 5th Floor of the Kalana O Maui Building in Wailuku is open from 7:45 a.m. to 4:00 p.m. on weekdays. The Department is closed on weekends and holidays. For a breakdown of the hours of operation by division, click on this link. Water Hours of Operation |
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No. DWS is a non-profit County of Maui department. The DWS budget is completely funded through the rates charged for water services provided to customers. Rates are approved by the Mayor and County Council. The Department does not receive any tax revenues. |
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Check out the glossary page. There you will find a listing, in alphabetical order, of the Department's most commonly used terms and their definitions. If you are still confused or can't find the term you are looking for, you can always call customer service at (808)270-7730. Glossary of water terms |
Water-Quality
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If you live in Upcountry Maui, your water is surface water from the streams in East Maui. It's treated and disinfected at one of our three water treatment facilities (Kamole, Piiholo, Olinda) before it's delivered to your home. Customers in Haiku get their water from the Haiku or Kaupakalua wells and/or the Kamole WTF. For Central Maui (Kahului, Wailuku, Waihee, Maalaea, Kihei, and Paia) your water is groundwater from the Iao Aquifer under the West Maui Mountains. That water is naturally filtered by lava rocks, disinfected, and sent to your home. A small amount of filtered surface water is added to the Central System at the Iao WTF. Hana and Molokai also use groundwater. Lahaina has a mix of surface water and groundwater. The water treatment facilities for West Maui are located above Lahainaluna School and near the Kapalua Airport. |
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Yes. Maui water meets or is better than all standards set by the federal and state governments. The U.S. Environmental Protection Agency (EPA) and the Hawaii State Department of Health require the Department of Water Supply to test the water regularly to make sure it's safe. Take a look at our Water Quality Reports. They tell you about the source of your water, show any detected contaminants or elements in the water and ensure you that your drinking water meets all safe drinking water standards. To ensure that your tap water is safe to drink, the EPA sets maximum limits on the amount of certain contaminants in public water systems. If you are concerned about your water quality, you may request more information or a water quality test. Just give the DWS Laboratory a call at 270-7550. DWS Water Quality Reports |
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All water has its own unique taste and odor characteristics. Maui, like many other water suppliers, occasionally experiences taste and odor changes. Based on the different minerals found in minute quantities in certain aquifers, the taste of the water may vary. Taste and odor problems can also come from new or old pipelines, plumbing fixtures, or changes in water quality. Customers may notice changes during severe storms with heavy rain, when reservoir water levels are low, or during temperature changes and hot weather. These changes do not affect the safety of the water. Flushing the water can solve this problem. As a general practice, water should be flushed in the morning or when not used for 6 to 8 hours. |
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Chlorine is added to the water as a disinfectant. It is used to protect you from any harmful bacteria that may be present in the water. If you do not like the taste of chlorine, put some water in a container and let it sit overnight in the refrigerator. |
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Milky water is usually due to air bubbles trapped in the pipe lines. Let the water stand in a glass for several minutes. The water becomes clear from the bottom up if air is the cause. This water is safe to drink. Flush all the taps in your home to clear the lines. |
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Hardness is measured in mg/L (milligrams per liter). Any reading over 75 mg/L is considered as hard water. Surface water is generally soft water. Makawao, Pukalani, Lower Kula, and Upper Kula have soft water between 17 to 69 mg/L. Ground (well) water here on Maui is usually 51 to 171 mg/L. |
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The pH of water in the various districts on Maui are: Central: 7.3 - 7.9 Makawao: 7.6 - 9.1 Lahaina: 7.8 - 8.2 Lower Kula: 7.9 - 9.0 Upper Kula: 7.2 - 9.7 Molokai: 7.2 - 7.9 Hana: 7.5 - 7.9
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For 1998, the average person used about 250 gallons per day. That number is usually higher during lawn watering periods. |
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Because the water for the Upcountry area is from streams. When it stops raining, the stream flow stops, too. Droughts are a part of the regular climate cycle, and occur every 3 to 4 years. The Department of Water Supply is currently endeavoring to mitigate the effects caused when we experience a drought by the integration of ground water sources from East Maui as an alternative supply. Additionally the Department is in the process of investigating the feasibility of constructing additional storage reservoirs to meet peak demand during droughts. These reservoirs are very expensive as well as environmentally controversial. The County of Maui State Legislative package for this year contains two million dollars for this purpose. Without State funds, we would not have the storage that we currently have. Check out the drought page for updates. Current Upcountry Water Levels |
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